davidfromchapel en le frith

Q: Factory settings

how do I restore my ipad to factory setting when it is locked and keep asking for my Apple ID ending with iCloud.com and I don't remember it. Please help. I have been told to big the iPad because you will not be able to unlock it.

iPad 2, iOS 9.3.2

Posted on Jul 26, 2016 8:14 AM

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Q: Factory settings

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  • by King_Penguin,

    King_Penguin King_Penguin Jul 26, 2016 8:19 AM in response to davidfromchapel en le frith
    Level 10 (134,193 points)
    iTunes
    Jul 26, 2016 8:19 AM in response to davidfromchapel en le frith

    The iPad is on the activation screen ? If you had Settings > iCloud > Find My iPad enabled on it you will have to type in the account id and password to re-activate it - that can't be bypassed, it's activation lock.

     

    Are you still logged into the account anywhere so that you can look it up ? Or do you have any of the account's downloads in your computer's iTunes library so that you can do 'get-info' on them and see the id ? If not have you tried : If you forgot your Apple ID - Apple Support ?

     

    If you still can't remember/find your id, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

  • by Briansyddall,

    Briansyddall Briansyddall Jul 26, 2016 9:17 AM in response to davidfromchapel en le frith
    Level 6 (8,854 points)
    Apple Watch
    Jul 26, 2016 9:17 AM in response to davidfromchapel en le frith

    Hi

    Have you had this ipad from new ?

    Contact  iforgot.apple.com

    Cheers

    Brian