armand136
Level 1 (8 points)
iPad

Q: My screen is frozen

I get a page that says to contact Apple and a phone number. I do not believe it is from Apple. I tried reset but that did not work. It is still frozen. Please help?

iPhone 3G, iOS 9.1, I am not sure of what operating sys

Posted on Jul 26, 2016 8:34 AM

by Demo,Solvedanswer
Demo Demo
Level 10 (95,986 points)
iPad
A:

Without seeing it, I know it is not from Apple. Where are you seeing this? In Safari? If so, and if you can, go to Settings>Safari>Clear history and website data.

 

Force Safari closed. Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find the app you want to close. Swipe up on the app's preview to close it.

 

Now force restart the device, no data is affected by this. To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

 

If you can not get into the settings or navigate anywhere on the phone, try the forced restart then clear Safari.

 

You might want to take a look at this if this is a phishing attempt.

http://www.apple.com/legal/more-resources/phishing/

Posted on Jul 26, 2016 2:35 PM

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armand136

Q: My screen is frozen

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Jul 26, 2016 8:53 AM in response to armand136
    Level 10 (135,684 points)
    iTunes
    Jul 26, 2016 8:53 AM in response to armand136

    This is on Safari (the message won't be from Apple, it's a scam) ? If it is have you tried closing Safari via the iPad's taskbar : Force an app to close on your iPhone, iPad, or iPod touch - Apple Support

    Clearing Safari's cache and history via Settings > Safari > Clear History and Website Data

    And then doing a soft-reset/reboot : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the ‘slide to power off’), after which the Apple logo should appear

  • by Demo,Solvedanswer

    Demo Demo Jul 26, 2016 2:35 PM in response to armand136
    Level 10 (95,986 points)
    iPad
    Jul 26, 2016 2:35 PM in response to armand136

    Without seeing it, I know it is not from Apple. Where are you seeing this? In Safari? If so, and if you can, go to Settings>Safari>Clear history and website data.

     

    Force Safari closed. Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find the app you want to close. Swipe up on the app's preview to close it.

     

    Now force restart the device, no data is affected by this. To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

     

    If you can not get into the settings or navigate anywhere on the phone, try the forced restart then clear Safari.

     

    You might want to take a look at this if this is a phishing attempt.

    http://www.apple.com/legal/more-resources/phishing/

  • by armand136,

    armand136 armand136 Jul 26, 2016 2:35 PM in response to Demo
    Level 1 (8 points)
    iPad
    Jul 26, 2016 2:35 PM in response to Demo

    Thanks!

    ! That did the trick!