HT204184: Restore your iPhone, iPad, or iPod touch from a backup

Learn about Restore your iPhone, iPad, or iPod touch from a backup

bleshik

Level 1 (4 points)

iCloud

Q: No Backups Available

Hi,

I removed some important data accidentally recently, so I decided to simply restore a backup where the data still exists. I'm pretty sure there IS the backup, because my mac see it:

However, when I try to restore it on my iPhone, it says "No backups available". The firmware is up-to-date, so this is not the reason. Also, when I go to the iPhone's "Manage Storage", I do not see the backup I see on my Mac.

iPhone 6 Plus, iOS 9.3.3

Posted on Jul 26, 2016 9:17 AM

I have this question too

Q: No Backups Available

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by JimmyCMPIT,

JimmyCMPIT Jul 26, 2016 9:18 AM in response to bleshik
Level 5 (6,712 points)

Mac OS X

Jul 26, 2016 9:18 AM in response to bleshik

have you tried the restore from iTunes.
See if it initiates from there.
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by bleshik,

bleshik Jul 26, 2016 9:36 AM in response to JimmyCMPIT
Level 1 (4 points)

iCloud

Jul 26, 2016 9:36 AM in response to JimmyCMPIT

I have tried, no backups there as well.

I've contacted Apple Support, they said this is a global problem.
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by Winston Churchill,

Winston Churchill Jul 26, 2016 9:40 AM in response to bleshik
Level 10 (103,341 points)

Apple TV

Jul 26, 2016 9:40 AM in response to bleshik

Have you already erased the phone, it isn't clear to me. You need to have erased the phone before you are asked if you want to restore from a back up, but if you have erased the phone you wouldn't be able to see “manage storage” on the phone.
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by Eric Root,

Eric Root Jul 26, 2016 9:47 AM in response to bleshik
Level 9 (69,536 points)

iTunes

Jul 26, 2016 9:47 AM in response to bleshik

Backup - Restore your device from an iCloud or iTunes backup
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by bleshik,

bleshik Jul 26, 2016 10:17 AM in response to Winston Churchill
Level 1 (4 points)

iCloud

Jul 26, 2016 10:17 AM in response to Winston Churchill

Yes, I've erased the phone. After I saw that there are no backups on "Apps & Data" step, I set up a new iPhone, then I checked the "Manage Storage" to see if there is a backup.
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by bleshik,

bleshik Jul 26, 2016 10:18 AM in response to Eric Root
Level 1 (4 points)

iCloud

Jul 26, 2016 10:18 AM in response to Eric Root

Yeah, I've read it, but I cannot see any backups when I choose "Restore from iCloud Backup" on the "Apps & Data" step, which is the exact problem I'm trying to solve.
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by bleshik,

bleshik Jul 26, 2016 10:20 AM in response to bleshik
Level 1 (4 points)

iCloud

Jul 26, 2016 10:20 AM in response to bleshik

So, after a 30 min conversation, they suggested me to erase the iPhone via "Find my iPhone" feature. It didn't help.
I guess, I've lost all my phone's data. Thanks, Apple.
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by BumerangArt,

BumerangArt Jul 30, 2016 1:54 PM in response to bleshik
Level 1 (4 points)

Jul 30, 2016 1:54 PM in response to bleshik

It's the same for me.
Also, talked to Apple on the phone. They've no idea what is causing this ****.
Each day of using Apple software makes me wanna throw my phone away. and it's really making me sad. (((((
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HT204184: Restore your iPhone, iPad, or iPod touch from a backup

Q: No Backups Available

All replies Helpful answers

by JimmyCMPIT,

by bleshik,

by Winston Churchill,

by Eric Root,

by bleshik,

by bleshik,

by bleshik,

by BumerangArt,

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