Jaydenho
Level 1 (4 points)
iPhone

Q: iPhone 6 wifi issue

iphone 6 wifi issue

Posted on Jul 26, 2016 9:17 AM

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Jaydenho

Q: iPhone 6 wifi issue

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 26, 2016 9:24 AM in response to Jaydenho
    Level 9 (58,429 points)
    iPhone
    Jul 26, 2016 9:24 AM in response to Jaydenho

    And what is this WiFi issue? No one here is a mind reader.

  • by Tesserax,Helpful

    Tesserax Tesserax Jul 26, 2016 9:35 AM in response to Jaydenho
    Level 9 (54,040 points)
    Wireless
    Jul 26, 2016 9:35 AM in response to Jaydenho

    Taking a guess, I would say you are having issues connecting your iPhone to Wi-Fi. If that's the case, check out this Apple Support article for help.

  • by Jaydenho,

    Jaydenho Jaydenho Jul 26, 2016 9:39 AM in response to Tesserax
    Level 1 (4 points)
    iPhone
    Jul 26, 2016 9:39 AM in response to Tesserax

    No issue on connecting wifi, but no respond of loading internet.

    i tested and used iPhone 6plus wifi to get online with no issue, so I suspect iphone6 wifi seems to have issue?

  • by Tesserax,

    Tesserax Tesserax Jul 26, 2016 9:44 AM in response to Jaydenho
    Level 9 (54,040 points)
    Wireless
    Jul 26, 2016 9:44 AM in response to Jaydenho

    If you are able to connect the iPhone to a Wi-Fi network, but not get Internet access, then there could be a number of things to check:

    • Can other wireless devices, connected to this Wi-Fi network, get Internet access or just not this iPhone?
      • If none can, then we would have to check your Internet connection.
      • If only the iPhone can't then we need to double-check its network settings.

  • by Jaydenho,

    Jaydenho Jaydenho Jul 26, 2016 9:49 AM in response to Tesserax
    Level 1 (4 points)
    iPhone
    Jul 26, 2016 9:49 AM in response to Tesserax

    only this particular device can't get access to intern via wifi.

    other devices such as my iphone6+ & iPad & iPad mini can get online via wifi with no problems at all.

  • by Tesserax,

    Tesserax Tesserax Jul 26, 2016 9:56 AM in response to Jaydenho
    Level 9 (54,040 points)
    Wireless
    Jul 26, 2016 9:56 AM in response to Jaydenho

    Ok, thanks for clarifying that for me.

     

    Two things:

    1. We want to verify that your wireless router is not "blocking" this particular iPhone from Wi-Fi access.
    2. If not, please review the following Apple Support article for assistance in connecting your iPhone to a Wi-Fi network.

    For the first item, do you know if your wireless router is configured for MAC filtering. That is, is it set up to block certain devices by their MAC addresses. It may be possible that your iPhone's MAC address was entered into this filter and why it cannot access the Internet. However, most MAC filters will block total wireless access, not just to the Internet ... so I am pretty sure that this is not the case for your iPhone.

  • by Jaydenho,

    Jaydenho Jaydenho Jul 26, 2016 9:59 AM in response to Tesserax
    Level 1 (4 points)
    iPhone
    Jul 26, 2016 9:59 AM in response to Tesserax

    My iPhone 6 could go online via wifi last night but just not now

  • by Tesserax,

    Tesserax Tesserax Jul 26, 2016 10:02 AM in response to Jaydenho
    Level 9 (54,040 points)
    Wireless
    Jul 26, 2016 10:02 AM in response to Jaydenho

    Then I suggest that you review the Apple Support article I provided and go through the steps provided to see if this will help.

  • by Jaydenho,

    Jaydenho Jaydenho Jul 26, 2016 10:04 AM in response to Jaydenho
    Level 1 (4 points)
    iPhone
    Jul 26, 2016 10:04 AM in response to Jaydenho

    And I haven't changed any network setting nor setting of my router

  • by elcpu,

    elcpu elcpu Jul 26, 2016 10:19 AM in response to Jaydenho
    Level 6 (15,946 points)
    Photos for Mac
    Jul 26, 2016 10:19 AM in response to Jaydenho

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892