sandeepfromab
Level 1 (4 points)
Windows Software

Q: Why does it say that there is no information for in-app purchases?

I am trying to purchase coins in an app, but it says that there's no information for in-app purchases. I have made purchases on the app before and i haven't changed anything.My brother uses the same account on his phone and is able to buy the coins. Im not sure what the problem is and what i can do to fix it.

iPhone 6

Posted on Jul 26, 2016 10:12 AM

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sandeepfromab

Q: Why does it say that there is no information for in-app purchases?

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  • by darren.s,

    darren.s darren.s Jul 27, 2016 11:09 AM in response to sandeepfromab
    Community Specialists
    Jul 27, 2016 11:09 AM in response to sandeepfromab

    Hello there, sandeepfromab!

     

    Thanks for reaching out to Apple Support Communities! It sounds like you are having issues making in-app purchases. I know how important it is to be sure purchases are going through on an application. Check out this article About in-app purchases . Specifically:

     

    If you have trouble making an in-app purchase, make sure that your payment information is up to date.

    Also, be sure your iPhone is running the latest version of the operating system by going to Settings> General> Software Update. If you continue having issues making purchases in the app, this article here will give you steps If you don’t see your in-app purchases. 

     

    Contact the app developer

    Contact the app developer for support in these cases:

    • You don’t see an option to restore purchases.
    • You can’t find a consumable in-app purchase that you made.
    • You restored an in-app purchase but still don’t see it.

    iOS apps

    You can contact an iOS app developer using your iPhone, iPad, or iPod touch, computer, or Apple TV (4th generation).

    On your iPhone, iPad, or iPod touch

     

    1. Open the App Store.
    2. Search for the app or find it in Purchased.
    3. Tap the app.
    4. Tap Reviews.
    5. Under App Store Customer Reviews, tap App Support.

     

    Cheers!