Error code 47 - Fatal?

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Gudge2014 Author

Level 1

8 points

Error code 47 - Fatal?

I have an Apple iPhone 5c just 17 months old. Lost it's carrier info and so Apple support said to download latest i.o.s via iTunes. It constantly failed to load at the same point. Took to Apple store to confirm this and error code 47 was shown. IPhone is out of warranty, so Apple cannot (or will not) fix it.

They asked if it had had any repairs. It has had a new screen that was not an genuine Apple one, so they think that as it is not a genuine Apple part this may be the cause of any i.o.s. being prevented from loading onto it.

Are Apple just blaming a third party for the sake of their integrity or could a non genuine screen really cause any later operating system to fail to load?

I now have a dead phone that's fit for the bin.

Is Apple fobbing me off? or does error code 47 mean non genuine Apple part or unauthorised repairer to blame?

Your thoughts please!

Chris W

iPhone 5c, iOS 9.3.1

Posted on Jul 26, 2016 12:08 PM

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Answer 1

ChrisJ4203

Level 10

236,631 points

Jul 27, 2016 11:09 AM in response to Gudge2014

Actually, if you check the Apple support document for errors, Get help with iOS update and restore errors - Apple Support it does not exist in the list. I'm not sure what you mean about losing carrier info, unless you are referring to the carrier file. The newer iPhones with Touch ID will have errors if you use a non-Apple repair for the screen, but generally that is error 53. But, the 5c does not use Touch ID. It is also possible that with the installation of the 3rd party screen, other internal damage may have been done that might not have shown up right away. Since you had a 3rd party repair, Apple can deny any post-warranty service, so at that point, it doesn't really matter. You would not be offered the out of warranty replacement because of the 3rd party repair.

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Answer 2

KiltedTim

Level 10

230,366 points

Jul 27, 2016 10:58 AM in response to Gudge2014

You had it repaired by an unauthorized service provider using salvaged or counterfeit parts. You forfeited all rights to support of that device when you did that. Take it back to whoever "fixed" it and see if they can help you. If they can't, either find a competent repair shop that can, or recycle it and buy a new phone.

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Answer 3

Gudge2014 Author

Level 1

8 points

Jul 27, 2016 11:09 AM in response to KiltedTim

Hi,

I would argue that the vast majority of 3rd party repairers do not use salvaged or counterfeit parts. They are new and carry a guarantee for the screen on the whole.

Why people like me make a choice of a 3rd party repairer is because a new Apple screen for the 5c would be £100 but 3rd party £60 and we are not made of money. My other son and their friends use third party repairers with no detrimental effects on their devices. You pay your money and take your chance. Beggars can't be choosers. However I think in future I will buy genuine Apple parts even though the price is high (and a little) overpriced.

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Answer 4

Gudge2014 Author

Level 1

8 points

Jul 27, 2016 11:16 AM in response to ChrisJ4203

Thank you ChrisJ4203.

The phone kept searching for EE and the carrier file was lost. Perhaps the damage was done either before the screen was repaired, as it was used when there were small parts of the screen missing so dirt etc may have penetrated the phone. Either way a lesson learned to be best use Apple screen replacements even though the cost is quite high especially when you have 2 kids who have broken their screens on their phones!

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Answer 5

ChrisJ4203

Level 10

236,631 points

Jul 27, 2016 11:17 AM in response to Gudge2014

While they may be new, they are not genuine Apple OEM parts, since Apple does not sell parts. I understand the desire to use less expensive parts, but that also voids all post-warranty support for the device. That means that should the device fail and need replacement, you no longer qualify for the out of warranty replacement service, which is at a significant reduction from the cost of a new phone. Once you void that, the only choice is to purchase a new device, or a used one that you would not know the history of.

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Answer 6

Gudge2014 Author

Level 1

8 points

Jul 27, 2016 11:24 AM in response to ChrisJ4203

Thank you, but again I, like many thousands have to weigh up the expensive repair against cheaper repair that on the vast majority rarely go wrong.

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Answer 7

ChrisJ4203

Level 10

236,631 points

Jul 27, 2016 11:28 AM in response to Gudge2014

I understand your predicament. I just wanted you to be sure you understood all of the options and consequences. I'm not judging anyone for their choices, just want to be informative.

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Answer 8

KiltedTim

Level 10

230,366 points

Jul 27, 2016 11:30 AM in response to Gudge2014

Gudge2014 wrote:

Hi,

I would argue that the vast majority of 3rd party repairers do not use salvaged or counterfeit parts.

You can argue that if you like, but you're 100% wrong. Apple does not sell iPhone parts at all. The only possible source for parts would be stolen parts.

If you want to use a 3rd party for repair, that's up to you... there is no law against it. But when you do, don't expect support from Apple, or an Apple sponsored source like these forums.

You made your choice, now you have to live with the consequences.

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Answer 9

Gudge2014 Author

Level 1

8 points

Jul 27, 2016 12:12 PM in response to KiltedTim

A little harsh Kilted Tim. A lot of people find these forums very helpful to learn from their mistakes and appreciate the people in the forum for putting them right. I did not say the repairers use Apple parts but decent quality parts that do work well in Apple devices. However as the forum has shown me it is best to use genuine, despite the cost,

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Answer 10

KiltedTim

Level 10

230,366 points

Jul 27, 2016 12:32 PM in response to Gudge2014

Harsh? No. Truth.

Gudge2014 wrote:

I did not say the repairers use Apple parts but decent quality parts that do work well in Apple devices.

AKA: Counterfeit. If you don't like the word 'counterfeit', just substitute the word "illegal". Even if they are up front saying it is not a genuine Apple Part, which technically means it is not "counterfeit", it's still manufactured and sold illegally. Apple holds the patents. The manufacturer of the screen did not pay Apple for the use of the patent. It's illegal. There are stories in the news on a regular basis of huge caches of such parts being seized and destroyed in raids by customs agents in the US. When you choose to use such a product, you're supporting a criminal enterprise.

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