Crespi8
Level 1 (4 points)
iPod

Q: wifi help

my phone will not connect to the wifi but all my other devices are capable and for the second that it sometimes picks up the wifi on my phone the service is so bad it goes away so fast while my computer which is right next to my phone will have full service and connect great to the wifi i dont know what to do

iPhone 6, iOS 9.3.3

Posted on Jul 26, 2016 7:26 PM

by javaliga,Apple recommended
javaliga javaliga
Level 4 (3,358 points)
iCloud
A:

This article may help:

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Posted on Jul 27, 2016 12:53 PM

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Crespi8

Q: wifi help

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  • by javaliga,Apple recommended

    javaliga javaliga Jul 27, 2016 12:53 PM in response to Crespi8
    Level 4 (3,358 points)
    iCloud
    Jul 27, 2016 12:53 PM in response to Crespi8

    This article may help:

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by elcpu,

    elcpu elcpu Jul 27, 2016 1:23 PM in response to Crespi8
    Level 6 (15,946 points)
    Photos for Mac
    Jul 27, 2016 1:23 PM in response to Crespi8

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892