DranlyAJ

Q: Quicktime player!

I was recording videos on quicktime player and suddenly it doesn't work! I tried to quit but it doesn't work. When I open the application, it won't let me close any tabs or even use the menu on top! I am freaked out by this because I can't return my Mac because the warrant is gone! Please help!!!

MacBook Air (13-inch, Early 2015)

Posted on Jul 27, 2016 12:04 AM

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Q: Quicktime player!

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  • by stuckboss,

    stuckboss stuckboss Jul 27, 2016 12:35 PM in response to DranlyAJ
    Community Specialists
    Jul 27, 2016 12:35 PM in response to DranlyAJ

    Hello DranlyAJ,


    Thank you for using Apple Support Communities. 


    From your post, I understand that QuickTime is no longer working for you and you are not able to quit the application. I like to use QuickTime myself, so I know how important it is for not only this app to work properly but for your entire MacBook Air to be running smoothly. 

    I recommend using the steps in the following article to help resolve the issue you are having: 

    OS X El Capitan: If an app freezes or quits unexpectedly

    There are several suggestions to try.

    If the app is frozen, force quit the app. Choose Apple menu > Force Quit, or press Command-Option-Esc, select the app, then click Force Quit. 

    When you force an app to quit, you may lose unsaved changes.

    If the app quit, reopen it by clicking Reopen in the dialog that appears.

    Restart your Mac

    Read the app’s documentation to check if it’s compatible with your version of OS X.

    Open another file in the app. There may be a problem with the original file.

    Check for updates to your software. 

    Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of OS X. 

    Uninstall any app plug-ins or enhancements from other manufacturers.

    If you recently updated the app or OS X, a plug-in or enhancement you installed may no longer be compatible.

    Use Apple Diagnostics or Apple Hardware Test. These tools can tell you if hardware you installed, such as additional memory, is incompatible, improperly installed, or defective. 

    Restart your Mac in safe mode.

    Cheers