OfficiallyCj
Level 1 (4 points)
iPhone

Q: iPhone's poor connection

Hey, so I just got a new iPhone off of Ebay and everything was working great until I decided to use the wifi,

my iPhone can't connect to the wifi connection when I'm in my room, and can't keep a stable connection in my living room where my router is located in

So far iv'e tried solutions like, restarting my router, and restarting the phone etc.

The other devices in my home can connect to the internet just fine except for my iPhone

So is anyone having the same problem as me, or atleast have a solution to fix this annoying problem?

I'd highly appreciate it

iPhone 5, iOS 9.3.3

Posted on Jul 27, 2016 3:09 AM

by Ella Fitzgerald,Apple recommended
Ella Fitzgerald Ella Fitzgerald
Level 4 (1,583 points)
iPhone
A:

Hello, you can try this steps to fix the problem. If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Posted on Jul 27, 2016 3:26 AM

Close
OfficiallyCj

Q: iPhone's poor connection

  • All replies
  • Helpful answers

  • by Ella Fitzgerald,Apple recommended

    Ella Fitzgerald Ella Fitzgerald Jul 27, 2016 3:26 AM in response to OfficiallyCj
    Level 4 (1,583 points)
    iPhone
    Jul 27, 2016 3:26 AM in response to OfficiallyCj

    Hello, you can try this steps to fix the problem. If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by elcpu,

    elcpu elcpu Jul 27, 2016 8:37 AM in response to OfficiallyCj
    Level 6 (15,946 points)
    Photos for Mac
    Jul 27, 2016 8:37 AM in response to OfficiallyCj

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by OfficiallyCj,

    OfficiallyCj OfficiallyCj Aug 1, 2016 10:00 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Aug 1, 2016 10:00 AM in response to elcpu

    Well thanks for the tips,

    It may be our router because when we went over to IT&E they checked my phone and said that even from across the room it could still hold a connecction, I'll try these tips and see if they help, we're planning on getting a new router soon. So maybe that's the problem.

    For tip #7 I've tried it at a work place, after I entered the password and confirmed it just brings up the message to enter it again even thought I typed it in correctly. It's really strange actually

  • by elcpu,

    elcpu elcpu Aug 1, 2016 10:09 AM in response to OfficiallyCj
    Level 6 (15,946 points)
    Photos for Mac
    Aug 1, 2016 10:09 AM in response to OfficiallyCj

    A new router may be your best bet indeed. Good luck.