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Jul 27, 2016 8:08 AM in response to seahouse12by djvillar,What kind of code is it asking?? Passcode? then we need to restore the device using iTunes..
you can follow this link: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support or this link:If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support