Q: iTunes won't play streamed content

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applemusichater

Level 1 (8 points)

Apple Music

Q: iTunes won't play streamed content

Two days ago iTunes stopped playing any streaming content. If I hit "play" it tries to play then I get "checking for downloads." It goes to the next song on the list where the scenario plays itself out again and again...and again. I have iTunes 12.4.2.4 for Mac. I've tried updating my system software, signing out of my Apple ID and signing back in, restarting iTunes (about 10 times) and my computer, turning off my phone (in case that was interfering somehow). All to no avail. I'm now paying for a service I cannot use. This is extremely frustrating and makes me want to return to Spotify.

iMac, OS X El Capitan (10.11.6)

Posted on Jul 27, 2016 8:54 AM

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Q: iTunes won't play streamed content

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by Johann.B,

Johann.B Jul 28, 2016 10:40 AM in response to applemusichater
Community Specialists

Jul 28, 2016 10:40 AM in response to applemusichater

Greetings!

Thank you for using the Apple Support Communities. I know having an issue listening to Apple Music in iTunes on your Mac is not what you expect. If I understand correctly, you are unable to listen to Apple Music that isn’t offline on your Mac. Please try these steps to narrow down and resolve your issue.
1. In case this is network related, try turning off any firewalls or security software on your Mac and test the issue again, as firewalls and security software can block the ports and services needed for streaming iTunes content.

OS X El Capitan: Prevent unwanted connections by using a firewall

2. To narrow down if this is system wide or an issue with just your user account, test this issue in a new user on your Mac:

How to test an issue in another user account on your Mac

3. If you're still having an issue at this point, you may want to try reinstalling iTunes on your Mac in case this was an issue with the specific copy of iTunes on your Mac.

OS X El Capitan: Reinstall apps that came with your Mac

Cheers!
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by applemusichater,

applemusichater Jul 29, 2016 11:09 AM in response to Johann.B
Level 1 (8 points)

Apple Music

Jul 29, 2016 11:09 AM in response to Johann.B

Thanks for the response. I went through all the suggested fixes and none of them worked. Do you have any other ideas?
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Q: iTunes won't play streamed content

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by Johann.B,

by applemusichater,

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