Arwaksa
Level 1 (8 points)
iPad

Q: help

I forget the access code for my ipad and you entered the wrong way several times and was finally ipad lock and then you restart the factory setting . but I could not enter it to demand account icloud do not know him ..

thank you 
 
arwa


                
                    

                         iPad 2, iOS 9
                    

                

                
Posted on Jul 27, 2016 11:43 AM


                



    
    
                








                


                


                


                

                

            

        

    

    


        

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        Arwaksa
    
                

                

                    
Q:
                        help
                    

                

            

        

    


        
    

        
    
            
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                                by King_Penguin,
                        
    
                    
    

                    
    



        King_Penguin
    

        
        
 King_Penguin                                
                                    Jul 27, 2016 11:46 AM
in response to Arwaksa                                

                            
    
    
        
                Level 10

                    (134,193 points)
        
    
                
    
                    
    
                        
                    
    
                    
    
                        iTunes
                        
                            
                            
                        
                    
    
                
    

                            
    
                    
    






        


    

        Jul 27, 2016 11:46 AM

        
        
            in response to Arwaksa

        


    


                    
    



                        
    Are you still logged into the account anywhere so that you can look it up ? Or do you have any of the account's downloads in your computer's iTunes library so that you can do 'get-info' on them and see the id ? If not have you tried : If you forgot your Apple ID - Apple Support ?
     
    If you still can't find it, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it
     
    If you bought the iPad used and it's locked to the previous owner's account contact that person
    
                    
    
            
        
    
    
    

    





    
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