Chocolatepaula

Q: TextEdit slow, Excel won't work

After the latest El Capitan update, Textedit files take nearly a minute to open! And Microsoft Excel does not work at all. Does anyone know how to resolve this? It said it was just a security update, but my computer was locked down for nearly a half hour, and there was some dialog when it finished stating there had been some sort of problem, but then when the computer rebooted, I didn't see evidence of that until I noticed how slow Textedit was to open, and that I can't use Microsoft Excel at all. Microsoft Word will still open fine.

iMac, Mac OS X (10.6.7)

Posted on Jul 27, 2016 11:25 AM

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Q: TextEdit slow, Excel won't work

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  • by Chocolatepaula,

    Chocolatepaula Chocolatepaula Jul 30, 2016 6:55 PM in response to Chocolatepaula
    Level 1 (4 points)
    Mac OS X
    Jul 30, 2016 6:55 PM in response to Chocolatepaula

    And I can't seem to get rid of the Symantec ones!! Or the EasyBloom, which I have deleted from several places so far! This is driving me crazy!

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 1:06 AM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 1:06 AM in response to Chocolatepaula

    Don't worry, it is already a tiny bit better: no more crash reports after the 28-th.

    But still slow and unpredictable.

    we do it by hand, one thing at the time:

    --- but first we remove every automatic start:

    in  Applications->Users&Groups:

    when the lock bottom left is closed, click it and put in your password to open it (see the red arrow in my picture here)

    select the "LoginItems" button (green arrow) and remove every entry in the right panel by selecting it, then click the minus sign underneath (green arrows). When every entry is removed and the panel is empty, click the little red dot (blue arrow)  and then restart the mac:

    Users-Groups Paula.jpg

     

    --- now we remove the hp.tocgenerator:

    open a Finder window by clicking Finder in the Dock, in the left navigation panel select your startup disk Abundance (in my Finder picture called "Mac SSD", red arrow), then click the Library folder open (green arrow)

    Finder1.jpg


    then select the LaunchAgents Folder and open it

    (second Finder Picture below, green arrow)

    set it at "list view" if it is not already in the View menu of Finder (blue arrow), then select "com.hp.help.tocgenerator.plist" and CTL+click it and select "delete". Then close the Finder window with the little red dot.

    Finder2.jpg


    Did that have success?

    tell me


  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 1:14 AM in response to Lexiepex
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 1:14 AM in response to Lexiepex

    Attention: I made a mistake:

    instead of  "in  Applications->Users&Groups:"  (5-t line)

    read   "in  Applications->SystemPreferences->Users&Groups:

    sorry about that.

  • by Chocolatepaula,

    Chocolatepaula Chocolatepaula Jul 31, 2016 8:57 AM in response to Lexiepex
    Level 1 (4 points)
    Mac OS X
    Jul 31, 2016 8:57 AM in response to Lexiepex

    *Whew* Figured out the lock would let me delete all of them, but the Activity Monitor and Calendar still launched automatically. Is this normal? I've never had Activity Monitor launch automatically before until all of this troubleshooting.

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 8:53 AM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 8:53 AM in response to Chocolatepaula

    If you did exactly as I said, there is no problem to start up.

    The real crap must still be done, but now you have some experience.

    Starup and make a new etresoft list.

    We go on from there

  • by Chocolatepaula,

    Chocolatepaula Chocolatepaula Jul 31, 2016 9:13 AM in response to Lexiepex
    Level 1 (4 points)
    Mac OS X
    Jul 31, 2016 9:13 AM in response to Lexiepex

    It ran much quicker this time, but still slow--started up fine But Extensions still shows Symantec and EasyBloom, argh! And I do not want to get rid of Flux, as I use it every day, but if you know of a dimming software that works better with Mac, I'd be willing to install it, instead.

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-31 12:09:33

    Download EtreCheck from https://etrecheck.com

    Runtime 5:25

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

    Description:

    Clearing off mac to help performance.

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Late 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac10,1

        1 3.06 GHz Intel Core 2 Duo CPU: 2-core

        12 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce 9400 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        ST3500418ASQ disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Abundance (disk0s2) / : 499.25 GB (155.72 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        PIONEER DVD-RW  DVRTS09   ()

     

    USB Information: ⓘ

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

        Western Digital My Passport 0837 1 TB

            EFI (disk3s1) <not mounted> : 210 MB

            Golden Age (disk3s2) /Volumes/Golden Age : 999.83 GB (770.98 GB free)

        Apple Inc. Built-in iSight

        Seagate  Backup+ BK 1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            Time Machine Backups (disk1s2) /Volumes/Time Machine Backups : 999.86 GB (19.32 GB free)

        Seagate Backup+ Mac SL 1 TB

            EFI (disk2s1) <not mounted> : 210 MB

            Backup Drive (disk2s2) /Volumes/Backup Drive : 999.86 GB (747.33 GB free)

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/VirtualBox

        [not loaded]    org.virtualbox.kext.VBoxDrv (4.3.20 - 2014-12-04) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.20 - 2014-12-04) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.20 - 2014-12-04) [Support]

        [not loaded]    org.virtualbox.kext.VBoxUSB (4.3.20 - 2014-12-04) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Logitech.driver.HIDDevices (2.1.3 - 2016-07-26) [Support]

        [not loaded]    com.Symantec.kext.DeleteTrap (7.0.2r015 - 2016-07-26) [Support]

        [not loaded]    com.Symantec.kext.KTUM (8.0.4 - 2016-07-26) [Support]

        [not loaded]    com.Symantec.kext.SymEvent (1.0.2 - 2016-07-26) [Support]

        [not loaded]    com.Symantec.kext.SymOSXKernelUtilities (1.0.3 - 2016-07-26) [Support]

        [not loaded]    com.easybloom.codelesskext (1.0.0 - 2016-07-26) [Support]

        [not loaded]    com.quantumintech.driver.emwave (2.4.0.1330 - SDK 10.8 - 2016-07-26) [Support]

        [not loaded]    com.symantec.kext.symdc (1.0.0r015 - 2016-07-26) [Support]

        [not loaded]    com.symantec.kext.symfs (7.0.2r015 - 2016-07-26) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    166 Apple tasks

        [running]    65 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    161 Apple tasks

        [running]    83 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-11-01) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.agsservice.plist (2015-09-24) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.adobe.versioncueCS3.plist (2009-11-15) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-11) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-10-12) [Support]

        [not loaded]    org.virtualbox.startup.plist (2014-12-04) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-11-01) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-01-05) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2014-12-04) [Support]

     

     

    Other Apps: ⓘ

        [running]    com.etresoft.EtreCheck.363872

        [loaded]    413 Apple tasks

        [running]    172 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Google Earth Web Plug-in: 7.1 (2016-07-15) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-26)

        Flip4Mac WMV Plugin: 2.3.6.5 (2010-11-23) [Support]

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-11-01) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-11-01) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-30) [Support]

        Silverlight: 5.1.20125.0 - SDK 10.6 (2013-06-10) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-26)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-30) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        iPhotoPhotocast: 7.0 (2010-03-31)

        GarminGpsControl: 4.0.3.0 Release - SDK 10.6 (2013-12-22) [Support]

        Myriad Music Plugin: 5.5.1 (2011-12-09) [Support]

        PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-30) [Support]

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-16) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-01-26) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.92 (2012-12-19) [Support]

        fbplugin_1_0_1: Unknown (2010-01-26) [Support]

        fbplugin_1_0_3: Unknown (2010-02-26) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-01-24)

     

    Audio Plug-ins: ⓘ

        DVCPROHDAudio: 1.0 (2006-12-27)

     

    3rd Party Preference Panes: ⓘ

        Adobe Version Cue CS3 (2009-11-15) [Support]

        BDSPrefPane (2005-05-25) [Support]

        Déjà Vu (2005-01-15) [Support]

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2010-11-23) [Support]

        FUSE for OS X (OSXFUSE) (2015-06-14) [Support]

        Logitech Control Center (2007-11-28) [Support]

     

    Time Machine: ⓘ

        Auto backup: YES

        Volumes being backed up:

            Abundance: Disk size: 499.25 GB Disk used: 343.53 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 999.86 GB

            Total number of backups: 109

            Oldest backup: 12/29/14, 12:13 AM

            Last backup: 7/31/16, 11:31 AM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 343.53 GB X 3)

     

    Top Processes by CPU: ⓘ

            34%    codesign

             5%    kernel_task

             4%    WindowServer

             0%    mds

             0%    SubmitDiagInfo

     

    Top Processes by Memory: ⓘ

        841 MB    kernel_task

        356 MB    mds_stores

        246 MB    mdworker(18)

        98 MB    Stickies

        74 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        8.43 GB    Free RAM

        3.82 GB    Used RAM (1.81 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 31, 2016, 12:01:12 PM    Self test - passed

        Jul 29, 2016, 03:40:56 PM    /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-07-29-154056_[redacted].cpu _resource.diag [Details]

            /System/Library/CoreServices/SubmitDiagInfo

     

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 9:28 AM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 9:28 AM in response to Chocolatepaula

    well done sofar. I will look at it a bit later.

    The Flashplayer: open it and uncheck PepperFalshPlayer: we don't need that.

    Lex

  • by Chocolatepaula,

    Chocolatepaula Chocolatepaula Jul 31, 2016 9:44 AM in response to Lexiepex
    Level 1 (4 points)
    Mac OS X
    Jul 31, 2016 9:44 AM in response to Lexiepex

    I couldn't figure out which Flashplayer to open--there's not a standalone in Applications, but Flash CS3 and CS6 (and CS1, too, but that won't work on this OS anymore--I've had this mac a while!). So instead I just deleted that PepperFlashPlayer folder from Library/Internet Plugins instead. Hopefully that will not mess anything up.

     

    There is so much on this computer from through the years, I have no idea what some of these programs even do...I hate to get rid of things like Appleworks, but they won't work any more anyhow, and I can still open Appleworks files on my older macs running OS 10.4 and 9.

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 10:27 AM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 10:27 AM in response to Chocolatepaula

    Hello Paula


    I suppose you have already have shot Pepper.


    OK, now the real work:

    From here you have to exercise real caution:

    --- empty the Trash bin.

    --- open Finder, select your startup disk Abundance, select the System folder, in the System Folder select/open the Extensions folder, (beware, there are a few hundred files in there), a lot of files start with "com", sort alphabetically (click the name column) and:

    - select every file with symantec in the name (there are 6) and delete each,

    - then select the file with easybloom  in the name (there is 1) and delete it,

    - then select the file with quantumintech in the name (there is 1) and delete it.

    be very careful not to make mistakes, but you have done such above with good succes.

    Close the Finder window.

    --- Now Restart the mac !

    Ignore all messages.

    --- After it is restarted open the Trash to see if there are no files in it that are not listed above, there should be only the 8 files that you deleted.

    Then empty the Trash !

    --- Now restart again.

    --- And now run a new etrecheck list.

    Lex

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 10:25 AM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 10:25 AM in response to Chocolatepaula

    Our post crossed:

    Flashplayer is in SystemPreferences: let it be for now: Pepper not important.

  • by Chocolatepaula,

    Chocolatepaula Chocolatepaula Jul 31, 2016 11:31 AM in response to Lexiepex
    Level 1 (4 points)
    Mac OS X
    Jul 31, 2016 11:31 AM in response to Lexiepex

    The System Folder in root (/System) only has one folder in it, Library.

    Screen Shot 2016-07-31 at 2.20.19 PM.png

    That Library folder has an Extensions folder in it, but no files that start with com, no files with "symantec" or "quantum" in them--I found the one Easybloom file and deleted that.

    Screen Shot 2016-07-31 at 2.21.46 PM.png

    Is there a different folder for System/Extensions, somewhere else? Or could it be that some of the files are hidden in the folder I've shown a screenshot of, and I need to go through the Go menu up top? I can not find "symantec" by doing a search in my main drive Abundance. The only place I see a System folder is in root...

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 12:02 PM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 12:02 PM in response to Chocolatepaula

    You are in the correct Extensions folder.

    I am sorry, look for the names,  especially symantec, a fair bit of work.

    Lex

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 12:17 PM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 12:17 PM in response to Chocolatepaula

    You are in the correct Extensions folder.

    I am sorry, look for the names,  especially symantec, a fair bit of work.

    edit:

    if you do not find them exit the folder  and enter   System->Library->LaunchDaemons  folder,   search there. If not or not all:

    exit the LaunchDaemons folder and enter   System->Library->LaunchAgents  folder,   search there.

    In total you have to remove 8 files.

    Lex

  • by Chocolatepaula,

    Chocolatepaula Chocolatepaula Jul 31, 2016 4:35 PM in response to Lexiepex
    Level 1 (4 points)
    Mac OS X
    Jul 31, 2016 4:35 PM in response to Lexiepex

    I wrote out a long, thoughtful reply referencing several things and places on my mac, and somehow it disappeared! Ack!

     

    I cannot find either symantec or quantumintech anywhere in the System folder or its subfolders.

     

    I did find a Norton Solutions Support folder in /Library/Application Support, with subfolders dating to 2005, but NO Norton application in Applications.

     

    I found 4, not 6 extensions dating to 2005, but they do not have symantec in them:

     

    SymDC.kext

    SymEvent.kext

    symfs.kext

    SymOSXKernelUtilities.kext


    I hope this post does not disappear like the other one did--I'm not sure I can remember all this again.

  • by Lexiepex,

    Lexiepex Lexiepex Jul 31, 2016 11:58 PM in response to Chocolatepaula
    Level 6 (10,492 points)
    Mac OS X
    Jul 31, 2016 11:58 PM in response to Chocolatepaula

    good search, these are already a long time there, horribly old...

    - these are the files to delete (it can be that 2 of the 6 are inside one of them)

    and also delete the Norton folder in /Library/ApplicationSupport.

    - to be sure Open Finder, select the GO menu hold the Alt/Option key and choose Library (this is another Library), then open the Application Support folder in there: delete any folder with the Symantec or Norton name in there too.

    You have to restart after this.

    - and make a new etrecheck list

    I'll think about easybloom and the other files, and come back on that later.

    Lex

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