davorino
Level 1 (4 points)
iCloud

Q: Activate used Ipad, previous owner changed AppleID and did not turn off "Find my Ipad"

Hi guys, to sum it up quickly. I've bought an IPad which was not cleared entirely, means the former user was still logged in with his ICloud Account and he left the "Find my IPad" thing running.

 

To make things more complicated he before changed his Apple ID and forgot the password to the old one.

 

I'm still in good contact with him and he is willing to help me out. How can we fix this?

Posted on Jul 28, 2016 12:34 AM

Close
davorino

Q: Activate used Ipad, previous owner changed AppleID and did not turn off "Find my Ipad"

  • All replies
  • Helpful answers

  • by Esquared,

    Esquared Esquared Jul 28, 2016 12:40 AM in response to davorino
    Level 6 (8,518 points)
    Mac OS X
    Jul 28, 2016 12:40 AM in response to davorino

    Give the former user a cup of relaxing tea, so that he can remember that password. That is the only way. Cleaning the iPad for resale is his responsibility btw.

     

    Perhaps this can help: https://support.apple.com/en-us/HT201487

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 28, 2016 12:43 AM in response to davorino
    Level 10 (104,511 points)
    Apple TV
    Jul 28, 2016 12:43 AM in response to davorino

    IF they aren't able to resolve this they need to refund you.

     

    DO you happen to know whether they have an entirely new ID or just changed the email address used on their existing ID.

  • by davorino,

    davorino davorino Jul 28, 2016 12:59 AM in response to Winston Churchill
    Level 1 (4 points)
    iCloud
    Jul 28, 2016 12:59 AM in response to Winston Churchill

    I think (or he thinks) he just changed the email adress on his existing id. There must be a way to resolve this - I mean, that thing is not stolen. And we don't want to give up that fast!

     

    We both are just no "Apple Cracks" - I've tried to browse the Apple website to find a solution but I get confused with all this Apple ID, Icloud stuff.

     

    Can I contact some Apple people on this issue, or can they respond here?? I mean it's nice that they delegate the work to random (unpaid) strangers, but it's actually their duty to help people on these issues...

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 28, 2016 1:13 AM in response to davorino
    Level 10 (104,511 points)
    Apple TV
    Jul 28, 2016 1:13 AM in response to davorino

    If they simply changed the address, the current password in conjunction with the old address should be adequate for signing out of the account.