Q: Could not sign into imessage. An error occurred during activation.
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Jul 29, 2016 7:32 AMby alex_oz,Hello pawwright,
Thanks for that info and choosing the Apple Support Communities. I know how important getting iMessage working on your Mac is to you! If I understand correctly, you are unable to sign back into iMessage on your Mac since updating to OS X El Capitan and get an activation error message. I would start with the steps in this article:
If you get an error when trying to activate iMessage or FaceTime
Also, if you use an iPhone with iMessage as well as on your Mac and other devices, I would try signing out of iMessage on all your devices, restart your iPhone and sign back into iMessage on your iPhone first. If iMessage activation is successful, then try signing into iMessage on your Mac again.
Cheers! -
Jul 29, 2016 7:40 AMby pawwright,Hi Alex,
Thanks for that article, but none of that works. Imessage has worked on my mac for over a year, now that I've signed out it will no longer activate. From other postings, this is a back-end server-side issue on Apple's side. I was on support yesterday for 38 minutes and had to eventually hang up as I ran out of time.
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Jul 29, 2016 7:30 PMby ndurantz,I am in the same situation. I have tried everything in the article after messaging stopped receiving forwards and then stopped working altogether. Same result as you. I cannot even delete my apple account from the profiles in messenger app as it is greyed out. This is only the case on my 2011 Mac Mini running El Capitan 10.11.6, not on my MacBook Pro 2013.
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Aug 2, 2016 5:59 PMby Laladien,I wish I could agree with this, but I called in and had my call escalated to an engineer. I had to do all kinds of things for him, including letting them have access to my Macbook. In the end, I had to send some sort of file and that was the last I heard. And this was over two weeks ago.
Mine still doesn't work.
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Aug 3, 2016 7:26 AMby raychuuuul,I'm having the same issue. I haven't even bothered clearing the NVRAM based on it not working for others who have had this problem recently...
The same thing happened to me that happened to user ndurantz - stopped receiving messages on my mac, my outgoing messages stopped going through, and then it stopped working altogether.
I did basic things like restart/log out (where I could, it won't let me remove my apple account either), change my password, etc. Everything works on my iPhone and iPad.
At first I thought it might be an issue after upgrading to the macOS sierra beta but this started happening a couple of days before I did that.
I'm guess I'm just gonna bookmark this thread and keep checking in - hopefully a solution can be found for all of us!
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Aug 5, 2016 12:13 PMby AaronOfTarth,Call Apple Support.
I had this same problem for the past week or so. I tried everything I could think of, and every solution I found online. I reset my Apple ID password... even performed a clean OS X install on my MacBook to see if it was a hardware issue. Nothing worked. I finally contacted Apple support this morning... talked to an advisor for 15 minutes, then was escalated to a senior advisor. It's a known problem. The advisor escalated my case to an engineer and promised to follow up when the issue was resolved. I received an email an hour later, and voila... it worked.
Again, call Apple Support. My computer is no longer covered by Apple Care, and the call was free. The problem was solved within two hours.
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Aug 7, 2016 5:13 AMby pawwright,And for kicks, I too tried to login to iMessage on the Mac..... lo and behold - I am back in. Apple/engineers must have figured out the issue on their end and fixed their side . Will contact support to see what they did so at least I can update the thread for others.
