iTunes Won't Open on Windows 7

Question

iTunes Won't Open on Windows 7

I have installed the latest version of iTunes (64 bit) on Windows 7. Every time I click on the icon to open iTunes, nothing happens. In task manager, I can see that iTuneshelper.exe *32 and join.me.launcher.exe *32 are running. Sometimes in task manager, when i try to open iTunes, I see it pop up for a second but then it goes away. I have tried doing all of this in administrator mode as well to no avail.

I have attempted to follow the instructions found here: Troubleshooting issues with iTunes for Windows updates but it is still not working.

Has anyone else had experience with this? I am trying to back up my iPhone and this is super frustrating.

Posted on Jul 28, 2016 9:45 AM

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Answer 1

turingtest2

Level 10

274,430 points

Jul 28, 2016 10:44 AM in response to MrShickadance9

Delete the iTunes icons from the desktop, taskbar, and start menu, then try repairing iTunes from the programs and features control panel.

See also Fix unexpected quits or launch issues in iTunes for Windows - Apple Support.

BTW join.me.launcher.exe appears to be connected to LogMeIn remote control software.

tt2

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Answer 2

Jul 28, 2016 11:33 AM in response to turingtest2

Thanks for the response! I did the above and for some reason it doesn't seem to be working. It's weird, because iTunes used to work completely well until recently.

The system acts like it's doing something for a second, and then nothing happens.

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Answer 3

turingtest2

Level 10

274,430 points

Jul 28, 2016 11:36 AM in response to MrShickadance9

Reboot, then try holding ctrl+shift as you launch iTunes to run it in safe mode. If it opens let it carry out any scanning it wants to do then close and reopen. Any better? Or test behaviour in a new profile.

tt2

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Answer 4

Jul 29, 2016 10:12 AM in response to turingtest2

Still not working for me. So strange.

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Answer 5

turingtest2

Level 10

274,430 points

Jul 29, 2016 10:19 AM in response to MrShickadance9

Have you tried reverting to the previous build yet? That would be my next recommendation.

tt2

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Answer 6

@bblack

Level 1

4 points

Sep 20, 2016 5:47 AM in response to MrShickadance9

I had this problem recently on my work Windows 7 64-bit computer, trying to backup my work iPhone.

I went to my music folder ("Drive":\My Documents\My Music) and renamed my iTunes folder to 'iTunes - old.' iTunes opened immediately. I have all of my music in the Cloud/Apple Music, so my library automatically rebuilt itself. If that is not the case for you, you would need to add the music back to iTunes.

I did some more digging and found the problem was "iTunes Library Extras.itdb-journal" - the file got corrupted somehow. Good luck!

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