HT201272: Download your past purchases

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hooahsioux
Level 1 (4 points)
iCloud

Q: not able to see purchased song in my itunes music folder

Purchased a Janet Jackson song but it did not transfer in my iTunes music folder. According to iTunes, it's telling me I never purchased the song even though I did.

iPhone 6s Plus, iOS 9.3.1

Posted on Jul 28, 2016 8:46 AM

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hooahsioux

Q: not able to see purchased song in my itunes music folder

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 28, 2016 9:15 AM in response to hooahsioux
    Level 10 (103,392 points)
    Apple TV
    Jul 28, 2016 9:15 AM in response to hooahsioux

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

     

    Currently, if your purchase happens to be your most recent purchase you will need to click the large ‘Report A Problem’ button under the list of previous purchases in order to reveal the ‘Report A Problem’ link for your recent purchase. If your purchase is listed as a previous purchase use the small arrow on the left side of its listing.

     

    Alternatively you can use the receipt email to report a problem or if you don’t have access to iTunes on a computer you can use this link.