Maggyfox

Q: Keyboard on a 2013 MacBook Pro stopped working

HI everybody! So, a couple of months ago I accidentally spilled a little bit of coffee on a corner of my MacBook (and it really was a tiny bit), and the same day the keyboard stopped responding. I didn't really know what to do so i checked what people on Internet were saying, I tried to reset in safe mode and was successful, but it didn't bring anything. Then after a week or so, some buttons (only 2 or 3) started working again, the others were still unresponsive. So I decided to finally give the laptop to the service guys, and now they are asking for an enormous amout of money, because there are critical failures in the hard drive(that's what they are saying at least). The thing is, before I gave them the **** thing I repaired it, and there were no failures whatsoever, that's why I would like to know, if they are saying the truth and I should have the hard drive changed, or are they just trying to get as much money as possible.

thanks in advance!

MacBook Pro, iOS 9.3.2

Posted on Jul 28, 2016 1:35 PM

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Q: Keyboard on a 2013 MacBook Pro stopped working

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 28, 2016 1:40 PM in response to Maggyfox
    Level 10 (122,402 points)
    Apple Music
    Jul 28, 2016 1:40 PM in response to Maggyfox

    If you can, connect a USB keyboard to your Mac then follow the instructions for resetting the How to Reset NVRAM on your Mac - Apple Support

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Jul 28, 2016 1:48 PM in response to Maggyfox
    Level 5 (7,776 points)
    Mac OS X
    Jul 28, 2016 1:48 PM in response to Maggyfox

    first question: Did you go to an apple store or an authorized apple repair center?

     

    Computers are not waterproof, and your keyboard is not sealed so liquid can get in and damage components. even a small drop of liquid on the right part can cause irreparable damage. HHD drives (the older ones) appear to be harder to damage than SSD drives which appear to be much more susceptible to damage by liquid from what I'm reading (particularly coffee) so the repair guys may not be out of line with their assessment.

     

    What you can do is run an AHT either on your own (you may need to connect an external USB Keyboard)

    Using Apple Hardware Test - Apple Support

    or take it to an authorized Apple Store and they will do it free. Call Apple beforehand http://www.apple.com/contact/

     

    if it's out of warranty and the drive is indeed damaged you can always buy your own HD/SSD replacement and have someone authorized replace it, this might lower some of the overhead they would charge you.

    OWC is really good for these types of questions if you want to try them.

    https://www.macsales.com

  • by Maggyfox,

    Maggyfox Maggyfox Jul 28, 2016 1:46 PM in response to Carolyn Samit
    Level 1 (8 points)
    Notebooks
    Jul 28, 2016 1:46 PM in response to Carolyn Samit

    That's the problem, I did that, but nothing happend (I mean the keyboard didnt begin to work properly). But I read somewhere that if I can connect a usb or a bluetooth keyboard, then there has to be somethinf wrong with the keyboard itself and not the hard drive

  • by Maggyfox,

    Maggyfox Maggyfox Jul 28, 2016 1:52 PM in response to JimmyCMPIT
    Level 1 (8 points)
    Notebooks
    Jul 28, 2016 1:52 PM in response to JimmyCMPIT

    HI! Thank you for your answer! Because in my country we don't really have Apple stores, only resellers, thats why I have trust issues with those kind of people. Every time I'm trying to fix something they are saying stuff like critical failire and are always wanting to change the hard drive, which costs the most money. But I never had problems with it, after I connected a usb keyboard everything was working fine.