beckielu5

Q: Was factory reset completed?

I originally borrowed a phone, i used my icloud to log in and stuff but when i gave it back i factory reset it so all my information was not on there however, i just got a text asking for the pincode i had used for the phone while i had it,

 

Does the iphone 4 ask for the pincode last used when factory reset? or was the factory reset not completed?

iPhone 4S, iOS 7

Posted on Jul 28, 2016 3:09 PM

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Q: Was factory reset completed?

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  • Helpful answers

  • by Rysz,Helpful

    Rysz Rysz Jul 28, 2016 3:30 PM in response to beckielu5
    Level 7 (20,507 points)
    iTunes
    Jul 28, 2016 3:30 PM in response to beckielu5

    If you didn't follow these instructions, then the phone was not completely reset.

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Jul 28, 2016 3:30 PM in response to beckielu5
    Level 10 (103,810 points)
    Apple TV
    Jul 28, 2016 3:30 PM in response to beckielu5

    With iOS7 later you need to enter your password to disable find my phone in order to erase it.

     

    Even if they do need your assistance, don't give them your password, you can remove the ID from the device (if it is locked) at iCloud.com > Find my phone.

     

    If the other party keeps insisting tell them to bring the phone to you and you will enter the password.

  • by beckielu5,

    beckielu5 beckielu5 Jul 28, 2016 3:30 PM in response to Winston Churchill
    Level 1 (4 points)
    iCloud
    Jul 28, 2016 3:30 PM in response to Winston Churchill

    after i erased it, it did come up with the 'hello' start up screen

  • by gail from maine,

    gail from maine gail from maine Jul 28, 2016 6:16 PM in response to beckielu5
    Level 7 (26,148 points)
    iCloud
    Jul 28, 2016 6:16 PM in response to beckielu5

    More info needed. You erased the phone using Settings>General>Reset>Erase All Content and Settings to "restore it to factory settings"?

     

    What is the specific message that is asking for the "pincode"? Who is the email from? What does it say exactly?

     

     

    GB

  • by gail from maine,

    gail from maine gail from maine Jul 28, 2016 6:56 PM in response to beckielu5
    Level 7 (26,148 points)
    iCloud
    Jul 28, 2016 6:56 PM in response to beckielu5

    To make sure that you have removed the Activation Lock from your device, go to iCloud.com on a computer and click on the Find My iPhone app. See if the device you just "erased" is still showing up in the list. If it is, you need to select the device, then click on Erase Device from the iCloud.com Find My iPhone app, and erase it again.

     

    When you do this, it will ask for your iCloud password in order to turn off your Activation Lock. Once you have initiated the command to erase and supplied the password, the device should erase again. Once it does that, you will know that you have removed the Activation Lock from the device.

     

    To be totally sure, go through the set-up process, and sign in with another Apple ID when asked.

     

    Cheers,

     

    GB

  • by Adnanalsaedi,

    Adnanalsaedi Adnanalsaedi Sep 17, 2016 6:17 PM in response to Winston Churchill
    Level 1 (12 points)
    Desktops
    Sep 17, 2016 6:17 PM in response to Winston Churchill

    PLease important account information for my very own private icloud pin

    all the data because the belong to me