Q: Factory reset when the original apple id has been deleted

Several years ago I bought an IPAD. A few months later I changed apple id's and deleted the old email address. Last week, apple support recommended I do a factory reset after the device wouldn't start. When the device reset, it required the old apple id to be entered to logon: ie the original apple id from several years ago. The apple id password doesn't work and the web page says there is no account associated with the email. Tech support recommend I buy a new IPAD.

Any advice will be appreciated?

iPad 2, iOS 9.3.3

Posted on Jul 28, 2016 8:08 PM

I have this question too

Q: Factory reset when the original apple id has been deleted

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by Carolyn Samit,

Carolyn Samit Jul 28, 2016 8:20 PM in response to rcjhgku2003
Level 10 (122,547 points)

Apple Music

Jul 28, 2016 8:20 PM in response to rcjhgku2003

No guarantees this will work but might be worth a try ..

Try a different email address
In most cases, your Apple ID is your email address. First, try signing in with all prior email addresses that you might have used as an Apple ID.

If you forgot your Apple ID - Apple Support
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by rcjhgku2003,

rcjhgku2003 Jul 29, 2016 9:47 AM in response to Carolyn Samit
Level 1 (4 points)

iPad

Jul 29, 2016 9:47 AM in response to Carolyn Samit

It is locked and requires the original Apple ID. Cannot find a way to change the displayed apple id. It will only enter a password.

I've entered all possible passwords and it won't accept. When I tried the reset password link, the response was the apple id did not exist.
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Q: Factory reset when the original apple id has been deleted

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by Carolyn Samit,

Try a different email address

by rcjhgku2003,

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