HT201487: If you forgot your Apple ID password

Learn about If you forgot your Apple ID password
mathmart

Q: hellow guys how are you

My name is ezekiel mnanka iam living at mara region its located at northern of Tanzania country. i have above 18 year  in this short sms i need your help.

       i have iphone 5and its serial number is C3****8H2

              its frim were is 9 3 3

   model number   apple iphone

This iphone i have goten as heritage from my young ister who pased away two mount ago so i dont know its apple id and passcode that have been used to sign in also im tryto restore it by using itune but when i signed in it need to sign in by using old apple id .also idont know the names and email that have been used.

         the only thing i need is to own this iphone to be mine  ineed to restore all things include the old apple id ,and every thing

 

<Personal Information Edited by Host>

iPhone 5, iOS 9, null

Posted on Jul 29, 2016 8:06 AM

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Q: hellow guys how are you

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 29, 2016 8:12 AM in response to mathmart
    Level 9 (58,419 points)
    iPhone
    Jul 29, 2016 8:12 AM in response to mathmart

    You will need proof of original purchase (and most likely legal documentation that you are the legal heir) for Apple to unlock the phone. You should start by contacting Apple directly and asking exactly what the procedure is. See the Contact Us link at the bottom right of every page.

     

    Best of luck.