how do I delete grandsons ipod and add my own?

how do I delete my grandsons ipod and get iTunes to recognise mine?

iPod touch, iOS 9.3.3, generation 6

Posted on Jul 29, 2016 7:45 AM

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3 replies

Jul 29, 2016 7:48 AM in response to carolefromfield

What do you mean "delete your grandson's iPod"? Delete it from where. Are you suggesting that your grandson's iPod is recognized by your iTunes and yours is not? It would not be necessary to delete your grandson's, because iTunes can recognize different devices. If yours is not being recognized, it could be a problem with driver installation. Has your iTunes ever recognized your iPod? What computer OS are you using? What is the exact version number of iTunes you are using? Have you attempted any troubleshooting? This support document provides information about troubleshooting the iPod not being recognized by iTunes. If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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how do I delete grandsons ipod and add my own?

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