Vicky_2002
Level 1 (8 points)
iPad

Q: ipad freezed???

My ipad 2 is freezed. Even if i press lock and home button together for around 10 seconds it doesn`t show me anything instead of a black screen or apple logo please fix my problem

iPad 2, iOS 9.3.3

Posted on Jul 29, 2016 7:31 AM

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Vicky_2002

Q: ipad freezed???

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  • by erin_b1,

    erin_b1 erin_b1 Jul 30, 2016 6:10 AM in response to Vicky_2002
    Community Specialists
    Jul 30, 2016 6:10 AM in response to Vicky_2002

    Hello Vicky_2002,

    Thank you for using Apple Support Communities. It's my understanding your iPad isn't responding. I know how important it is to be able to use your iPad without issue. I am happy to help.

    You've done a great job so far! Next I recommend trying to charge the iPad for about an hour. If the issue persists then you'll need to connect to iTunes on a Mac or PC. Please follow the steps in the section "If your device turns on but gets stuck during start up" of the article below:

    If your iPhone, iPad, or iPod touch won't turn on

    Have an amazing day!