Cannot download tv episodes to iPad

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Level 1

4 points

Cannot download tv episodes to iPad

I have a 3rd addition iPad. The past few weeks I have been attempting to download some tv episodes I purchased from iTunes, but have not been able to download them. Every time I try I get the "download error, tap to retry." Message, or either a message saying it could not be downloaded. It will start downloading, and even get to the point where it says "processing" but then will not complete the download.

Any ideas or tips of things I can try to remedy this issue are greatly appreciated.

iPad (3rd gen) Wi-Fi, iOS 9.3.3

Posted on Jul 29, 2016 8:22 AM

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Answer 1

Corrie84

Community Specialist

Jul 30, 2016 7:26 AM in response to adean7904

Hello adean7904,

If you are having troubles downloading purchases on your iPad, try a simple restart on your iPad. If this doesn't resolve the issue, please try a different wifi connection to verify that it is not the network you are currently using causing the problem. Once you change the network force force quit the iTunes app then relaunch and try downloading your purchases again. You may also want to try visiting the purchased area in iTunes and try downloading it from there.Please have a look at the links below to assist you with the steps for all i've mentioned.

Restart your iPhone, iPad, or iPod touch

Force an app to close on your iPhone, iPad, or iPod touch

Download your past purchases

This should have you on your way to downloading your purchased content in no time. Thank you for using Apple Support Communities to post your question.

Have a great day.

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