HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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by Carolyn Samit,★HelpfulJul 29, 2016 2:37 PM in response to leefrommcminnville
Carolyn Samit
Jul 29, 2016 2:37 PM
in response to leefrommcminnville
Level 10 (120,143 points)
Apple WatchIt may be your security software that's causing the problem > http://community.norton.com/en/forums/norton-security-and-itunes
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Jul 29, 2016 2:39 PM in response to Carolyn Samitby leefrommcminnville,Thanks, but using AVG. It worked fine till I moved the computer to a new location and then ITunes did not recognize the same computer, but when I tried to authorize, it was already there. Music shows purchased, but no download available.