Why aren't ALL of my photos importing?

I have about 6,000 photos and 200 videos(about over 100 are boomerangs but they still go in the videos album) So usually when I plug my phone into my laptop to charge it, it automatically starts importing my photos, once it's done it asks if I want to cancel or continue, I always press cancel considering the only reason I plugged it in, in the first place is to charge it. So when I finally go to import my photos and not just charge it, it says "9 new photos found". When I know that of my 6,000 photos only about 1,000 have been imported so I should have more than 9 new photos. I don't plan on importing all of my thousands of photos. Just a few hundred that way I can delete them and have more space. But I can't do this if they're not found on the computer. As far as I know both iTunes and my phone are fully updated and I know forsure that I have enough space I just don't understand why the rest of my photos werent found? Please help

iPhone 6s, iOS 9.3.3

Posted on Jul 30, 2016 12:28 AM

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Posted on Aug 12, 2016 9:00 AM

Do you have iCloud Photo Library Enabled on your device? If so, might have the Optimize feature installed. When you iOS device gets full it will start to keep a thumbnail only photo and download the entire photo from the iCloud when you select it on the device. Syncing cannot see photos which are thumbnail only. Can check the setting in Photos Settings:

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Question marked as ⚠️ Top-ranking reply

Aug 12, 2016 9:00 AM in response to itskaitlyn

Do you have iCloud Photo Library Enabled on your device? If so, might have the Optimize feature installed. When you iOS device gets full it will start to keep a thumbnail only photo and download the entire photo from the iCloud when you select it on the device. Syncing cannot see photos which are thumbnail only. Can check the setting in Photos Settings:

User uploaded file

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Why aren't ALL of my photos importing?

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