iPhone restore problems

Question

Husar117 Author

Level 1

4 points

iPhone restore problems

Hello,

My insurance swapped my old iPhone 6 for a new iPhone 6.

Before they took away my old iPhone 6 I made a backup on my laptop.

When I plugged in my new iPhone, iTunes told me to update because it can't access this iPhone.

After updating I selected to restore my backup on my new iPhone, however it didn't restore the apps and music.

I've managed to re-download some of the apps from the store with the data and downloaded files in them, but some have been removed from the store.

I moved all my music to my external hard drive before making the backup, that could explain the lack of music on my iPhone.

Does somebody know how to fix this problem? I have to drive 1200km tonight and it would be nice to have my music (also the one in the apps).

iPhone 6, iOS 8.4

Posted on Jul 30, 2016 8:31 AM

Reply

Answer 1

jdo_apple

Community Specialist

Jul 31, 2016 8:13 AM in response to Husar117

Hello Husar117,

Thanks for that info and choosing the Apple Support Communities. I know how important getting your apps and music back on your replacement iPhone is to you! Based on what you stated, you may have to do a manual sync of your music from iTunes to your iPhone, as music is not contained in an iTunes or iCloud backup.

Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

Here is more on what info is kept in backups:

About backups for iOS devices

Also, you mentioned that there were a couple of apps that you were not able to be restored. If the app developer no longer offers the app, that would explain why this happened to you. Good news is you can still manually sync this app to your iPhone if you have a copy in your iTunes library on a computer. This article explains more about accessing your past purchases:

Download your past purchases

Cheers!

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