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All replies
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Helpful answers
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Jul 30, 2016 9:12 AM in response to Wendywoo13by elcpu,Unfortunately no, Apple cannot unlock your phone. My understanding is that CPW iPhones lock to the first carrier used. If that was Virgin I don't understand why they cannot unblock it.
How to unlock your iPhone for use with another carrier - Apple Support
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Jul 30, 2016 9:09 AM in response to Wendywoo13by Barry Hemphill,Apple cannot unblock the phone...only the carrier can do that. I would INSIST that your former carrier do so.
Barry
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Jul 30, 2016 9:12 AM in response to Wendywoo13by Phil0124,If it's really locked to Virgin only they can unlock it. Apple cannot do it.
Are you sure it's locked to them? Being locked to them, and being registered with them may be different things.
Have you tried a different sim card in it to verify it is locked?
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Jul 30, 2016 9:19 AM in response to Wendywoo13by Briansyddall,Hi
Try EE of Tmobile simcard virgin use ee network .
Cheers
Brian