Hello everyone,
I've met a problem with my brand new Iphone 5 bought today at an Apple Store.
Indeed, as you can see in the title, the touchscreen isn't working, so I can't even configure my Iphone ...
I've already tried to hard reset it by pressing the lock & home buttons for 15 sec but the problem is still there.
If someone have an idea, I'll appreciate it because I really need my phone working now.
Thanks in advance
iPhone 5
Apple no longer sells the iPhone 5 at the Apple store. iPhone 5's came out in 2012.
Considering this is a used iPhone, it's probably still associated with the original owners Apple ID.
You can try here > If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Indeed it was a replacement because the battery of my old one had a problem. So they gave us a new one
I've already tried that. But in fact since 2-3 minutes the touchscreen worked again. And now, it's not working anymore
There's another problem, when the screen is not working, the volume buttons are not working anymore as well...
Touchscreen problem with a brand new Iphone
