dosrio
Level 1 (9 points)
Mac OS X

Q: Duplicate Apple ID/Email Address

We have had the Apple ID/email address of sxxxxx@mac since 2004.  I have always understood, that even though I chose to never use the @me.com or @icloud.com versions, they did by default, belong to us.   Recently we began receiving digital receipts addressed to sxxxxx@icloud for purchases made in England.  I don't think so, but is this possibly a case of fraud?  Just in case, I have contacted both the stores in England.  To make sure that a duplicate email address has not been mistakenly assigned, who at Apple might I contact about this matter?   A sincere Thank You to everyone in advance for any help.

 

<Emails Edited by Host>

iMac (USB 2.0), iOS 9.3.3

Posted on Jul 30, 2016 2:02 PM

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dosrio

Q: Duplicate Apple ID/Email Address

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  • Helpful answers

  • by sberman,Helpful

    sberman sberman Jul 30, 2016 2:33 PM in response to dosrio
    Level 8 (38,718 points)
    Jul 30, 2016 2:33 PM in response to dosrio

    The iCloud.com address appears legitimate.

     

    Read the following carefully for details.

     

    iCloud: About your @icloud.com, @me.com, and @mac.com email addresses - Apple Support

     

    UPDATE:

    Like most folks who respond here, I do not work for Apple.  Apple's comments are in the attached article.

  • by dosrio,

    dosrio dosrio Jul 30, 2016 2:44 PM in response to sberman
    Level 1 (9 points)
    Mac OS X
    Jul 30, 2016 2:44 PM in response to sberman

    First, sberman, thanks much for the reply.  I was pretty sure that I was the proud owner of all three email versions (@mac, @me & @icloud).  Thanks to reading the link that you cited, I now know that I am.  However, that is not really the problem that I am trying to solve.  My problem is that someone in England is either correctly or incorrectly using my email address (the @icloud version of my address).   If correctly, then Apple has mistakenly issued a duplicate address.  If incorrectly, then possibly a typo or fraud is the blame.  That is why I have contacted the stores in England that sent me the digital receipts.  And it is also why I would like to know how to contact Apple about the issue.  Sorry that I was not more clear.  Does anyone know what Apple email address or phone number would be best to contact?  Thanks

  • by sberman,Helpful

    sberman sberman Jul 30, 2016 2:48 PM in response to dosrio
    Level 8 (38,718 points)
    Jul 30, 2016 2:48 PM in response to dosrio

    Apple's telephone number for general support and service in the UK is:

    0800 107 6285