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Jul 30, 2016 2:07 PM in response to MarinaTheoby sberman,You will very likely have to contact your cellular carrier. But you should read this article first:
If you can't activate your iPhone - Apple Support
Generally, purchasing an iPhone in a country other than the one that it will be used is a mistake. For one thing, Apple's warranty only applies in the country in which the iPhone was purchased. Another thing is you may run into issues just as you did.