User profile for user: DrLotto
DrLotto Author
User level: Level 1
20 points

Rented movie could not be downloaded at this time

The past couple weeks I have had a terrible time watching rented movies on my iPad Air 2 iOS 9.3.3.


I go to iOS iTunes and rent a title. It downloads but at the end of the post-download "processing" a dialog box pops up stating "unable to download at this time". Buttons to "retry" or "cancel" are presented but hitting "retry" just repeats the download and error upon processing.


From the iOS Video app the rental appears without artwork. Upon trying to play the movie, the viewer starts but closes after a few seconds. I've deleted the movie from the Videos app and re-downloaded, but get he same results.


I've reset my iPad and I've logged out/in of my AppleID to no avail. Yesterday doing these steps finally worked after I downloaded a rental for the 5th time. Today on another rental I've already downloaded it 5 times to no avail. Fortunately iTune isn't charging me each time I download. iTunes recognizes that I rented the movie but thinks I haven't downloaded it.


I'll keep trying but thought I'd post the issue here in case others have the same problem and/or someone figures out a solution.

iPad Air, iOS 9.3.3

Posted on Jul 30, 2016 6:53 PM

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User profile for user: DrLotto
DrLotto Author
User level: Level 1
20 points

Jul 30, 2016 7:44 PM in response to DrLotto

Ok 7th time was the charm.


It maybe coincidental but this worked after disconnecting my Bluetooth headphones. Here's what I did this time:


I signed out of my AppleID. Deleted the downloaded movie from the video app. Did a reset of the iPad (Held Home + Sleep buttons until iPad turned off). Restarted and logged back into iTunes/App store in settings. Re-downloaded from iTunes (no charge) and it did not work (6th time). I deleted the movie from the Video app and went back to iTunes to re-rent/download. This time while it downloaded I disconnected my Bluetooth headphones and when the movie completed downloading no "Uanble to download" dialog popped up. Opened the Video App and it worked!


Very strange. I'll post again if this happens again.

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Rented movie could not be downloaded at this time

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