My mac book pro will not fully boot up.

Question

Level 1

6 points

My mac book pro will not fully boot up.

My macbook pro is fully charged and will not fully boot up. It brings me to the login screen and I can login then goes to the grey screen with the apple logo and starts progressing but only goes halfway then shuts down my computer completely. I tried booting up using the Guest login and it worked just fine. Frustrated!

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Jul 30, 2016 7:10 PM

Reply

Answer 1

kaz-k

Level 9

51,234 points

Jul 30, 2016 8:54 PM in response to robina58

Resetting SMC could solve the problem.

Reset the System Management Controller (SMC) on your Mac - Apple Support

Reply

Answer 2

macjack

Level 10

111,242 points

Jul 30, 2016 9:08 PM in response to robina58

If Kaz's good advice isn't enough, have a look at this Apple Support Topic:

If your Mac won't turn on - Apple Support

Reply

Answer 3

robina58 Author

Level 1

6 points

Aug 1, 2016 9:05 AM in response to kaz-k

Thanks for your quick reply. I tried the reset but it didn't change anything. I also went to the article Macjack sent below and didn't see anything that Described my problem. I have no idea what to try next. I may have to bring in to Apple although I have no warranty or Applecare.

Reply

Answer 4

macjack

Level 10

111,242 points

Aug 1, 2016 9:40 AM in response to robina58

robina58 wrote:

I also went to the article Macjack sent below and didn't see anything that Described my problem.

I'm not sure what you mean? Below is the section which describes your issue.

Disconnect all accessories that are plugged in to your computer. This includes things like printers, USB hubs, or mobile devices.
Hold down the power button for ten seconds. Then, press the power button again to see if the computer turns on.
Reset the SMC.
If you recently installed memory or a drive in your Mac, make sure it's compatible, supported, and installed correctly. If possible, reinstall the original memory or drive to see if the issue persists.

Have you tried all of these steps?

Reply

Answer 5

robina58 Author

Level 1

6 points

Aug 1, 2016 11:43 AM in response to robina58

Sorry my full reply didn't go through so that is why you didn't know what I meant. I have tried reset SMC no luck. I also read to try and restart with my last backup. That didn't work. And I also tried to run first aid on my Macintosh HD disk and that repair failed. I can boot up using guest login. Should I try all the things above even though I have not resently installed memory or a drive? The only thing I have done recently is the update to El Capitan. I am hoping I do not have to bring to Apple since I do not have a warranty or Applecare.

Reply

Answer 6

macjack

Level 10

111,242 points

Aug 1, 2016 12:54 PM in response to robina58

Yes, if you're looking to save on repairs you should check the RAM. If that doesn't work make an appointment at any Apple Store Genius Bar and they will give you a free evaluation.

The alternatives are use an AARP (Apple Authorized Repair Service) Or, to use to a regional Apple repair center (depot). For one flat price, they fix all problenms they find. I think the fee is somewhere between $300 and $350. But it may take a couple of weeks.

Hopefully, you have a recent copy of your data?

Reply