pokemon go unable to purchase coins

Question

Level 1

11 points

pokemon go unable to purchase coins

I have been playing the Pokemon go game since it came out and have made purchases for coins in the store. 2 days ago now I tried buying a 19.99 bundle and it declined my card. I have money on the card, enough to cover the package but it still won't allow me to buy the coins. It keeps telling me to contact Apple Support. I have written emails to both Apple and the actual game and received no response. I am unable to play the game because I need the coins to purchase more items to play it. Anyone else have this problem and how do I solve it?!?!

iPhone 6s

Posted on Jul 31, 2016 12:30 AM

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Answer 1

King_Penguin

Level 10

334,324 points

Dec 7, 2017 8:02 AM in response to Delviana

The message that you are getting tells you what you need to do, go to the URL that's in the message and contact iTunes Support (these are user forums)

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Answer 2

Jonathan UK

Level 10

164,015 points

Aug 3, 2017 2:56 AM in response to anitaf123

anitaf123 wrote:

Hi

I have tried your suggestions on apple account changing billing, updating my info and still cannot purchase on Pokémon go

Hi

If you still need help, then contact iTunes Support:

Contact - Official Apple Support

(I'm afraid that no-one here can access your account to assist you directly. This is a user-based technical support community - you are not talking to Apple here).

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Answer 3

Delviana

Level 1

4 points

Dec 7, 2017 7:58 AM in response to sierra5591

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Answer 4

Jonathan UK

Level 10

164,015 points

Jul 31, 2016 1:33 AM in response to sierra5591

Hi

As your payment method was declined, try updating your billing information, including making sure that your name and address information matches the information that is on file with your bank:

Change or remove your Apple ID payment information - Apple Support

Also follow the further suggestions in this support article:

Pay an unpaid balance in the iTunes Store - Apple Support

If you still need assistance, contact Apple Support:

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Answer 5

Aug 3, 2017 2:53 AM in response to Jonathan UK

Hi

I have tried your suggestions on apple account changing billing, updating my info and still cannot purchase on Pokémon go

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