jen4936
Level 1 (5 points)
iPhone

Q: Why does CarPlay icon not show up? Chevy Spark 2016

I connected my iPhone 6s Plus to my new car. Siri works fine, but no CarPlay icon. Also, it says Failure to playback, connect device.

Whats going on? Thanks

iPhone 6s Plus, iOS 9.3.3

Posted on Jul 31, 2016 2:14 AM

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jen4936

Q: Why does CarPlay icon not show up? Chevy Spark 2016

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  • Helpful answers

  • by jdo_apple,

    jdo_apple jdo_apple Aug 1, 2016 10:32 AM in response to jen4936
    Community Specialists
    Aug 1, 2016 10:32 AM in response to jen4936

    Hello jen4936,


    Thank you for using the Apple Support Communities. I know not being able to use CarPlay with your iPhone is not what you expect. The good news is the following articles will be helpful in troubleshooting your issue with CarPlay and has these suggestions:

     

    If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

    1. Make sure that Siri is turned on.
    2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
    3. If possible, connect your iPhone to a different USB port in your car.
    4. Try a different Lightning to USB cable. Make sure the cable is certified.
    5. Update to the latest version of iOS.
    6. Check your car’s manual for help. You might need to install firmware updates for your stereo.


    Set up CarPlay to use with your iPhone


    About CarPlay - iPhone Help


    Cheers!

  • by Dr. Universe,Helpful

    Dr. Universe Dr. Universe Aug 18, 2016 11:33 PM in response to jdo_apple
    Level 1 (9 points)
    iPhone
    Aug 18, 2016 11:33 PM in response to jdo_apple

    I have the exact same problem with my iPhone 6S running iOS 9.3.4 and a Chevy Volt 2016 only 6 months old.  The Apple CarPlay icon showed up most of the time (but not always, which was very annoying) until I 'upgraded' to iOS 9.3.4.  Now it never shows up, and there is no other way to access Apple CarPlay.  I've tried the steps listed by jen4936 above, and many other variations on shutting everything down and starting from scratch.  Nothing works.  Please fix the bug, Apple!