Battery Swelling Problem (Emergency)

Question

Level 1

8 points

Battery Swelling Problem (Emergency)

Hello

I am yusuf from Turkey.

I and my wife are a user of Iphone5. but we are facing a same problem that is the battery swelling. My wife's iphone5 screen was cracked possible to swelling problem.We contacted the local Appstore but they replied they had no any prosecure regarding to battery swelling replacement. If I wanted to replaced the broken battery we would pay 350TL(~120$).They could not understant the problem is not related to me , I mean It was not a misuse problem this is a production problem. They could not interested with us and explore our Iphones. In additionaly one of my colleque using ıphone5 and faced with same problem battery swelling, went to japan for business trip two week ago and applied the appstore japan and after investigate the iphone5 they gave a brandnew iphone5 to him.

We are using these phones more than 2,5 years.

If you care the customers satisfaction , please help to us completely brokedown our phones.

iPhone 5, iOS 8.1

Posted on Jul 31, 2016 7:16 AM

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Answer 1

roaminggnome

Level 10

106,395 points

Jul 31, 2016 7:33 AM in response to y.irkli

Everyone here is an iPhone suer just like you. You are not addressing Apple here.

The warranty is for one year. Your iPhone is out of warranty.

You may qualify for this:

iPhone 5 Battery Replacement Program - Apple Support

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Answer 2

y.irkli Author

Level 1

8 points

Jul 31, 2016 10:50 AM in response to roaminggnome

Yes , offcourse there are out of warranty , it was a quality problem as I mean.

It was a not performance reduction , it was a production problem. It is not regarding to warranty.

Please share me ıf you know the mail address from customer servise.

I would like to share this issue with them.

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Answer 3

Jul 31, 2016 11:03 AM in response to y.irkli

No, it's not necessarily a production problem. As they age, lithium ion batteries will often swell. This is normal and expected.

See the Contact Us link at the bottom right of every page for all the public information about how to contact Apple.

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Answer 4

Macology

Level 2

444 points

Jul 31, 2016 12:46 PM in response to y.irkli

Hello,

Sorry to hear about your issue. As has been stated by other posters, the Apple support forums are a community effort, with answers coming from other Apple customers that are sharing their expertise and suggestions. If you have a concern or suggestion about Apple's products, I recommend that you visit http://www.apple.com/feedback/

All that being said, your device is well outside of the standard warranty, and even an AppleCare warranty. Had your device had a battery swelling issue within your first year of ownership, Apple would have likely swapped your phone for a refurbished one, but that is not the case. Please understand that Apple offering you repairs at a cost has nothing to do with how the damage occurred. Damage from user neglect, or damage that occurs spontaneously is all treated the same once a device is out of warranty.

Replacing the battery and the screen is the best option left to you if you want to restore the functionality and look of your iPhone 5s. Apple does not presently sell refurbished iPhones, and the iPhone 5s was discontinued as of March 21st, so you have no means of acquiring an in-warranty iPhone 5s. You could turn to the second-hand market, but caveat emptor applies. If you are like me and are inclined to use a smaller handset, I recommend the iPhone SE as your next device. The iPhone SE is an apt successor, retaining the fantastic form factor of the iPhone 5s, but including the powerful processors and components found in the iPhone 6s and iPhone 6s Plus.

Best of luck to you.

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