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All replies
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Helpful answers
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Jul 31, 2016 8:25 PM in response to Jess.bayliss2by kaz-k,Resetting SMC could solve the problem.
Reset the System Management Controller (SMC) on your Mac - Apple Support
If it doesn't work, you'd better make Genius Bar appointment to show them the circumstances you face with now.
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Jul 31, 2016 8:28 PM in response to kaz-kby Jess.bayliss2,if i reset the SMC, do i lose everything on my computer, like movies, photos etc?
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Jul 31, 2016 8:41 PM in response to Jess.bayliss2by CBennett2498,No, you won't lose your files on your internal drive.