Invalid profile - can't connect Iphone to MDM
Masters,
First of all, few word about environment:
- Kaspersky MDM server
- Iphone 5/6 with 9.3.2 or 9.3.3
There is a new version of Kaspersky MDM and after we install have to reconnect all our phone to MDM. The steps to connect phones to MDM server was the following:
- generate user account in Kaspersky MDM
- generate a certificate to user device
- install MDM profile used the link which Kaspersky MDM wizard provided
- add company level profiles to hte connected devices via MDM
So before we install the new update everything works well..
But now we have the following messages on iphone / safari: Invalid profile.
Connected the phone to MAC/apple configurator while installing and check consol log:
Jul 29 15:32:29 DX4RW060FFG8 profiled[124] <Notice>: (Error) MC: Failed to parse profile data. Error: NSError:
Desc : Érvénytelen profil
US Desc: Invalid Profile
Domain : MCProfileErrorDomain
Code : 1000
Type : MCFatalError
Jul 29 15:32:29 DX4RW060FFG8 profiled[124] <Notice>: (Error) MC: Profile cannot be queued for installation. Error: NSError:
Desc : Érvénytelen profil
Sugg : Érvénytelen profil
US Desc: Invalid Profile
US Sugg: Invalid Profile
Domain : MCInstallationErrorDomain
Code : 4000
Type : MCFatalError
...Underlying error:
NSError:
Desc : Érvénytelen profil
US Desc: Invalid Profile
Domain : MCProfileErrorDomain
Code : 1000
Type : MCFatalError
Jul 29 15:32:29 DX4RW060FFG8 MobileSafari[331] <Notice>: (Error) MC: Queue data for acceptance error. Error: NSError:
Desc : Érvénytelen profil
US Desc: Invalid Profile
Domain : MCInstallationErrorDomain
Code : 4000
Type : MCFatalError
When we add new phone in the eariler version of Kaspersky MDM then first install a Kaspersky MDM profile which included this:
<key>SignMessage</key>
<false></false>
<key>Topic</key>
<string>com.apple.mgmt.External.2642c9c0-d284-4ce7-b87a-56f4914ad8f4</string>
<key>UseDevelopmentAPNS</key>
<false></false>
</dict>
</array>
<key>PayloadDescription</key>
<string>Kaspersky mdm profile</string>
<key>PayloadDisplayName</key>
<string>Kaspersky mdm profile</string>
<key>PayloadIdentifier</key>
<string>com.kaspersky.mdm</string>
<key>PayloadOrganization</key>
<string></string>
<key>PayloadRemovalDisallowed</key>
<false></false>
<key>PayloadType</key>
<string>Configuration</string>
<key>PayloadUUID</key>
<string>ab0c6591-eb7a-421d-bc63-336225f9708f</string>
<key>PayloadVersion</key>
<integer>1</integer>
</dict>
</plist>
But in the new version we see this:
<key>PayloadDescription</key>
<string>Kaspersky Test User's mdm profile</string>
<key>PayloadDisplayName</key>
<string>Kaspersky Test User's mdm profile</string>
<key>PayloadIdentifier</key>
<string>com.kaspersky.mdm</string>
<key>PayloadOrganization</key>
<string></string>
<key>PayloadRemovalDisallowed</key>
<false></false>
<key>PayloadType</key>
<string>Configuration</string>
<key>PayloadUUID</key>
<string>d63ff114-49a0-4e76-91be-fe4e5a12c21b</string>
<key>PayloadVersion</key>
<integer>1</integer>
</dict>
</plist>
Any idea where should we go? What is the problem, and what mean the consol log output?
Regards
iPhone 5s, iOS 9.3.2