Invalid profile - can't connect Iphone to MDM

Masters,


First of all, few word about environment:

- Kaspersky MDM server

- Iphone 5/6 with 9.3.2 or 9.3.3


There is a new version of Kaspersky MDM and after we install have to reconnect all our phone to MDM. The steps to connect phones to MDM server was the following:


- generate user account in Kaspersky MDM

- generate a certificate to user device

- install MDM profile used the link which Kaspersky MDM wizard provided

- add company level profiles to hte connected devices via MDM


So before we install the new update everything works well..


But now we have the following messages on iphone / safari: Invalid profile.


Connected the phone to MAC/apple configurator while installing and check consol log:


Jul 29 15:32:29 DX4RW060FFG8 profiled[124] <Notice>: (Error) MC: Failed to parse profile data. Error: NSError:

Desc : Érvénytelen profil

US Desc: Invalid Profile

Domain : MCProfileErrorDomain

Code : 1000

Type : MCFatalError

Jul 29 15:32:29 DX4RW060FFG8 profiled[124] <Notice>: (Error) MC: Profile cannot be queued for installation. Error: NSError:

Desc : Érvénytelen profil

Sugg : Érvénytelen profil

US Desc: Invalid Profile

US Sugg: Invalid Profile

Domain : MCInstallationErrorDomain

Code : 4000

Type : MCFatalError

...Underlying error:

NSError:

Desc : Érvénytelen profil

US Desc: Invalid Profile

Domain : MCProfileErrorDomain

Code : 1000

Type : MCFatalError



Jul 29 15:32:29 DX4RW060FFG8 MobileSafari[331] <Notice>: (Error) MC: Queue data for acceptance error. Error: NSError:

Desc : Érvénytelen profil

US Desc: Invalid Profile

Domain : MCInstallationErrorDomain

Code : 4000

Type : MCFatalError


When we add new phone in the eariler version of Kaspersky MDM then first install a Kaspersky MDM profile which included this:


<key>SignMessage</key>

<false></false>

<key>Topic</key>

<string>com.apple.mgmt.External.2642c9c0-d284-4ce7-b87a-56f4914ad8f4</string>

<key>UseDevelopmentAPNS</key>

<false></false>

</dict>

</array>

<key>PayloadDescription</key>

<string>Kaspersky mdm profile</string>

<key>PayloadDisplayName</key>

<string>Kaspersky mdm profile</string>

<key>PayloadIdentifier</key>

<string>com.kaspersky.mdm</string>

<key>PayloadOrganization</key>

<string></string>

<key>PayloadRemovalDisallowed</key>

<false></false>

<key>PayloadType</key>

<string>Configuration</string>

<key>PayloadUUID</key>

<string>ab0c6591-eb7a-421d-bc63-336225f9708f</string>

<key>PayloadVersion</key>

<integer>1</integer>

</dict>

</plist>


But in the new version we see this:


<key>PayloadDescription</key>

<string>Kaspersky Test User's mdm profile</string>

<key>PayloadDisplayName</key>

<string>Kaspersky Test User's mdm profile</string>

<key>PayloadIdentifier</key>

<string>com.kaspersky.mdm</string>

<key>PayloadOrganization</key>

<string></string>

<key>PayloadRemovalDisallowed</key>

<false></false>

<key>PayloadType</key>

<string>Configuration</string>

<key>PayloadUUID</key>

<string>d63ff114-49a0-4e76-91be-fe4e5a12c21b</string>

<key>PayloadVersion</key>

<integer>1</integer>

</dict>

</plist>


Any idea where should we go? What is the problem, and what mean the consol log output?


Regards

iPhone 5s, iOS 9.3.2

Posted on Aug 1, 2016 4:08 AM

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Invalid profile - can't connect Iphone to MDM

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