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All replies
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Helpful answers
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Aug 1, 2016 11:25 AM in response to g_a_sby Briansyddall,Hi
Go to settings down to carrier check wifi calling.
Cheers
Brian
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Aug 1, 2016 11:53 AM in response to elcpuby g_a_s,I should have mentioned that I already did the support person said that the iPhone 5s does not handle wifi calling yet. I'll have to wait for a new IOS update. Oh, BTW, I have the latest version of IOS on this iPhone 5s.
I wonder if by chance there is some sort of reset with Verizon on the iPhone 5s that might help. I remember after one of my iPhone upgrades that there were some newer voice message features that my iPhone didn't have and I needed to do reset/reinit after which the iPhone then enabled the newer voice messaging features.
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Aug 1, 2016 11:55 AM in response to Briansyddallby g_a_s,Is this an option that is different on the iPhone 5s than it is on the 6 or 6s? I will check my wife's phone when I see her later but my wifi calling option is in the Settings->Phone screen.
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Aug 1, 2016 12:00 PM in response to g_a_sby elcpu,To use Wi-Fi Calling, you need an iPhone 5c or later on a supported carrier.
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Aug 1, 2016 11:59 AM in response to g_a_sby KiltedTim,As far as I know, Verizon does not support WiFi calling on the 5s. It requires a 6 or higher (I believe it does work on the iPhone se).
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Aug 1, 2016 1:12 PM in response to KiltedTimby g_a_s,Thanks for your reply. Part of the confusion for me is that Apple says models 5c and later can do wifi calling(the 5s is a later model than the 5c so it can handle wifi calling if the carrier allows it). When I called Verizon, the support person said the 5s couldn't do wifi calling because Apple's IOS wasn't supporting it, but I guess this person was just making an assumption about that when they saw it wasn't on Verizon's list of iPhones that allowed wifi calling. It appears that Verizon has the ability to control if various features are enabled based on the model of the iPhone.
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Aug 1, 2016 1:13 PM in response to g_a_sby KiltedTim,The 5c and higher are capable of supporting it if the carrier provides support on that model. I'd say the Verizon rep you spoke to was just plain clueless and went off script.
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Aug 1, 2016 1:24 PM in response to g_a_sby elcpu,As I said above "to use Wi-Fi Calling, you need an iPhone 5c or later". I will contact a Verizon expert here on the ASC and she may respond as to whether Verizon supports it on the 5s or not
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Aug 1, 2016 1:29 PM in response to g_a_sby Demo,I have Verizon service, an iPhone 5s, and there is no setting for WiFi Calling.
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Aug 1, 2016 1:34 PM in response to elcpuby Demo,You're welcome, I Should have added that I am running iOS 9.3.3 as well.
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Aug 1, 2016 1:50 PM in response to elcpuby g_a_s,As I understand the history of iPhone models, the 5s would be considered an equal or later model than the 5c.
List below from https://en.wikipedia.org/wiki/IPhone
- iPhone 6 (2014–present)
- iPhone 6 Plus (2014–present)
- iPhone 6S (2015–present)
- iPhone 6S Plus (2015–present)
- iPhone SE (2016–present)
Verizon's list of smartphones that can do wifi calling does not include the 5c. I'm curious if anyone out there has a 5c that can see the wifi calling option in the settings?
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Aug 1, 2016 2:14 PM in response to g_a_sby Demo,The feature is provider and device dependent. The 5c and the 5s were released at the same time. Until Meg states otherwise, I am holding to the theory that the 5c does not have WiFi calling either.