scnewman
Level 1 (4 points)
Notebooks

Q: Slow Internet- Mid 2010 MacBook Pro w/ El Capitan

So I have a mid-2010 MacBook Pro 15" running OS X El Capitan. About a week ago, my internet started running incredibly slowly, to the point where it's impacting my ability to get work done. The speed seems to be the same whether I'm at work or at home and whether I'm connecting via WIFI or plugging directly into the router.

 

I've been browsing through support threads without much success. I reset the PRAM and the SMC which seemed to briefly help but then the internet speed slowed down dramatically again within about 30 minutes.

 

Also, not sure if it's related or not but I opened Terminal today to try a suggested fix and noticed that my root directory is: "melissas-iphone:~ scottnewman$". I have absolutely no clue how melissas-iphone relates to my MacBook and there's no one in my family or connected to my Apple ID named melissa.

 

Any help from this community would be much appreciated!

~VIN,MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.6)

Posted on Aug 1, 2016 11:55 AM

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Q: Slow Internet- Mid 2010 MacBook Pro w/ El Capitan

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  • by tim_135,Helpful

    tim_135 tim_135 Aug 2, 2016 8:59 PM in response to scnewman
    Community Specialists
    Aug 2, 2016 8:59 PM in response to scnewman

    Hello scnewman!

    I'd certainly want the internet speeds when I'm on my Mac to be acting normally, too.  It makes things that much better.  The two resets are good steps to try.  If you haven't yet, you can run the Apple Hardware Test on the MacBook Pro to help rule out other issues: Using Apple Hardware Test - Apple Support

     

    After that, you can create a new user to check if it's a system wide or user specific thing: How to test an issue in another user account on your Mac - Apple Support

    Then going into safe mode, too: Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Reply back with any results and we can pick up from there. 

    Cheers! 

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Aug 2, 2016 8:06 PM in response to scnewman
    Level 9 (60,931 points)
    Desktops
    Aug 2, 2016 8:06 PM in response to scnewman

    The computer-name can be adjusted in:

    System Preferences > Sharing pane (in the box at the top)

  • by scnewman,

    scnewman scnewman Aug 2, 2016 9:01 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Notebooks
    Aug 2, 2016 9:01 PM in response to Grant Bennet-Alder

    Thanks Grant! I guess I'm more concerned with why my root directory would have changed in the first place. Makes me wonder if I was hacked or something!

  • by scnewman,

    scnewman scnewman Aug 2, 2016 9:04 PM in response to tim_135
    Level 1 (4 points)
    Notebooks
    Aug 2, 2016 9:04 PM in response to tim_135

    Thanks Tim! I tried to run AHT by pressing D on startup several times without success. I finally got the internet version to start up using option-D but then it informed me that my hardware is not compatible. Im a little confused at this point. Do I need to go dig out the disks that originally came with it?

  • by irina_w,

    irina_w irina_w Aug 3, 2016 12:12 PM in response to scnewman
    Community Specialists
    Aug 3, 2016 12:12 PM in response to scnewman

    You're most welcome.  If you have the disks still, then yes, please, grab them.  Insert the Applications Install Disk 2 and then repeat the same steps to run diagnostics. 

     

    Best wishes!

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Aug 3, 2016 1:26 PM in response to scnewman
    Level 9 (60,931 points)
    Desktops
    Aug 3, 2016 1:26 PM in response to scnewman

    noticed that my root directory is: "melissas-iphone:~ scottnewman$".

     

    "mellissas-iphone" is your Mac-Name, changeable using the procedure i cited above, and the tilde "~" is active shorthand for "currently logged-in user"

     

    Terminal does not start up pointing to the root directory. Terminal starts pointing to your "Home" directory, "/Users/scottnewman", and that is showing you just the scottnewman part. It is working as designed.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Aug 3, 2016 1:24 PM in response to scnewman
    Level 9 (60,931 points)
    Desktops
    Aug 3, 2016 1:24 PM in response to scnewman

    running the diagnostics directly from your boot drive only works if:

    a) you are still using the original factory boot drive, and it has never been completely erased, just updated.

    b) you have managed to copy the invisible diagnostics folder, ".diagnostics" to its expected location on your boot Drive:

     

    /System/Library/CoreServices/.diagnostics

     

    If you look with Terminal, or ask Finder to look for files/folders with invisible attribute, you will find that folder in the same relative location on Installer Disk2

     

    I find it more convenient to have it copied onto each of my bootable drives in the appropriate location. Then holding the d key at startup invokes the diagnostic (be patient, it takes several minute to get going).