the sound has suddenly stopped working

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Level 1

9 points

the sound has suddenly stopped working

I have Macbook Pro (15",early 2011) ,10.11.6 version. Can't pinpoint why it suddenly stopped- checked Sound prefs, tried using earphones, neither worked. have not added any new software- worked yesterday, doesn't today. ran Disk Utility, and I have TTPro 7 , Drive Genius and Disk Doctor, but those seem to be more inclined to look at files, storage, etc. Warranty is out. any ideas, anyone?

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.4), Aperture 3

Posted on Aug 1, 2016 1:29 PM

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Answer 1

Aug 1, 2016 1:42 PM in response to Kathy Lies

Try the troubleshooting help here > Troubleshooting issues with no audio from built-in speakers on Macs - Apple Support

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Answer 2

Kathy Lies Author

Level 1

9 points

Aug 1, 2016 1:46 PM in response to Kathy Lies

just tried the suggestion, but still not working. I did try clicking on mute, and then clicking to unmute- I have restarted, also- oddly enough, the alert sounds work, but when I try iTunes, nothing will play. It seems to be related to iTunes; when I click on a site in Safari, the sound works. So, an iTunes problem. ideas?

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Answer 3

Kathy Lies Author

Level 1

9 points

Aug 1, 2016 1:51 PM in response to Kathy Lies

FOUND IT! I went through iTunes preferences, and anywhere that sound was involved; apparently Airplay had changed the sound to one of the Apple Tvs, so I just switched it back. Sometimes you just need someone else to "hover" and "suggest" so that you think of other alternatives. Thanks!!

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