why wont my iphone 6 connect to itunes

Question

Level 1

8 points

why wont my iphone 6 connect to itunes

I don't think this has anything to do with my computer. I need to update my iPhone to iOS 9.3.3. but it won't update on it's own and it won't connect to iTunes on my computer either. My phone says I have 0 bytes of storage left which is impossible because I deleted more than half the apps I had to get more storage. I went from 1.9 MB of pictures to 900MB. As I was deleting pictures and apps my amount of storage was going down and now says I have used all my storage but it doesn't make since. I'm not sure what to do from here.

iPhone 6, iOS 9.3.2

Posted on Aug 1, 2016 7:54 PM

Reply

Answer 1

elcpu

Level 7

31,586 points

Aug 1, 2016 8:00 PM in response to kaleajas

Seems like two separate issues here. Hard to follow.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

If a forced restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

https://support.apple.com/en-us/HT201252

Reply

Answer 2

kaleajas Author

Level 1

8 points

Aug 1, 2016 8:05 PM in response to elcpu

how do i test a backup?

Reply

Answer 3

elcpu

Level 7

31,586 points

Aug 1, 2016 8:08 PM in response to kaleajas

Don't know what you are asking. All you can do is try the backup and see. There is no way to test it beforehand.

Reply

Answer 4

kaleajas Author

Level 1

8 points

Aug 1, 2016 8:12 PM in response to elcpu

oh you said 'Try restoring from backup first and testing it,' I thought you meant to test the backup. How do I do a system restore? Sorry, I'm not very good with technology.

Reply

Answer 5

elcpu

Level 7

31,586 points

Aug 1, 2016 8:18 PM in response to kaleajas

Sorry, what I meant was to do a system restore and then test your phone afterwards to see if it now works properly.

To do a system restore you would have to follow the steps in the article I am linking below. If you are not too comfortable with technology it might be best to have an Apple Store do it. Take a look at the article and decide if it is for you or not.

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Reply

Answer 6

Aug 20, 2016 7:03 AM in response to elcpu

Hey there,

I'm having trouble with my new iPhone 6 being recognized by my iTunes on PC. The computer knows it's there, but not iTunes. I've tried all the suggestions in the link to Support (above), but now I'm at the last step... getting help.

Reply

Answer 7

elcpu

Level 7

31,586 points

Aug 21, 2016 7:16 AM in response to intheleupp

Try the steps here. This other article has helped many. Even though your PC sees it, the same drivers affect iTunes as well. The other option is to uninstall and reinstall iTunes, the last resort. Good luck.

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

Reply

Answer 8

Aug 22, 2016 5:32 AM in response to elcpu

That worked!!! Thanks.

Reply