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Helpful answers
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Aug 1, 2016 7:57 PM in response to Andy Z 03by Carolyn Samit,Hi,
Everyone's use for an Apple Watch is different but only 6.5 hours of on wrist time, practically no use doesn't sound right.
See: Tips for Apple Watch here > http://www.apple.com/batteries/maximizing-performance/
If necessary, if you close to an Apple Store you can make an appointment at a Genius Bar in advance > http://www.apple.com/retail/geniusbar/
And check your warranty > https://checkcoverage.apple.com
How to find the serial number > Find the serial number for your Apple Watch - Apple Support
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Aug 2, 2016 1:11 AM in response to Andy Z 03by Jonathan UK,Hi Andy
Battery life varies depending on use and other factors.
In tests, for example, Apple achieved 18 hours of battery life with the following usage: 90 time checks, 90 notifications, 45 minutes of app use and a 30-minute workout with music playback from Apple Watch via Bluetooth. Other examples of battery life under different usage are available here:
If your watch is experiencing shorter battery life than Apple's examples suggest that you should expect, try the following steps, which have helped to resolve battery life issues for some users:
- If you have not yet done so, update both your iPhone and watch to the latest software, starting with your iPhone:
- Check that both Bluetooth and Wi-Fi are enabled on your iPhone:
- Settings > Bluetooth and Settings > Wi-Fi.
- For the best performance and the most power-efficient communication between your devices, keep both Bluetooth and Wi-Fi permanently enabled on your iPhone.
- Close all open apps on your iPhone and then restart both devices:
- On your iPhone: double-click the Home button, then swipe up on each app preview to close it;
- Turn both devices off together, then restart your iPhone first;
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.
- To turn it back on: press and hold the side button until you see the Apple logo.
- Check whether there is a workout in progress (whether active or paused) within the Workout app on your watch. If there is, end the activity.
- If you have ever previously used any third-party fitness tracking apps (such as Strava) to record workouts on your watch:
- On your watch: check whether there is presently a paused activity within any of those apps. If there is, end that activity from within that app on your watch (not on your iPhone).
- If in doubt, it may help to remove the third-party fitness app from your watch:
- On your iPhone, in the Watch app, go to: My Watch > scroll down and tap on the app name > turn off Show App on Apple Watch.
- Unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. When setting it up again, choose to Restore from Backup. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
- Under earlier software versions, some users reported experiencing battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:
- Archive your Exchange Calendar for all items before today.
- Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
- Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
- Check your Exchange Calendar for errors.
- Finally, it may help to remove all third-party apps from your watch and then monitor battery performance after adding them back, one at a time. The same applies in respect of watch face complications.
Having tried the previous steps, if your watch continues to experience significantly shorter battery life than Apple's examples suggest you should expect, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked, if recommended by Apple (under warranty, if eligible):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status (the serial number is on the back of your watch):
More information: