About 4 days ago, I downloaded the IOS 9.3.3 to my iPhone 6 Plus, 128 gigs and it went to a white screen with just the Apple logo on it....would not load the apps....I had to finally factory reset the phone and now I can not get past the part where..

About 4 days ago, I downloaded the IOS 9.3.3 to my iPhone 6 Plus, 128 gigs and it went to a white screen with just the Apple logo on it....would not load the apps....I had to finally factory reset the phone and now I can not get past the part where it ask for a Recovery Key....or to send me a text...but it can't send me a text because the phone is not working. Anyway to get around the Recovery Key part, which I do not have?

iPhone 6 Plus, iOS 9.3.3, 128 gigs, gold

Posted on Aug 1, 2016 8:11 PM

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1 reply

Aug 2, 2016 4:33 PM in response to FloridaNonLawyerServices

Hello FloridaNonLawyerServices!


I see that your iPhone had issues that needed to be restored and now you're setting it up after but it's asking for a Recovery Key that you get via text message. I'd definitely want to be able to set things up again.


From what you've described it sounds like you've got Two Factor Authentication setup on the Apple ID you're using. It's an added layer of security that can be voluntarily added to Apple IDs using iOS 9 or Mac OS X El Capitan. Since you can't get a text message to finish signing in during setup, you may want to skip those steps and not setup the phone with the Apple ID until you're able to finish the setup and get texts.


Or if you haven't, you can check out these two articles about Two Factor and Recovery to try and regain access:


Get a verification code and sign in with two-factor authentication - Apple Support

Regain access to your Apple ID with two-factor authentication account recovery - Apple Support


Let us know if it doesn't look or sound like Two Factor as there's also Two Step Verification available for Apple IDs.


Cheers!

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About 4 days ago, I downloaded the IOS 9.3.3 to my iPhone 6 Plus, 128 gigs and it went to a white screen with just the Apple logo on it....would not load the apps....I had to finally factory reset the phone and now I can not get past the part where..

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