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User profile for user: Converted2iMac
Converted2iMac Author
User level: Level 1
21 points

When an Apple Watch appears dead

I was given an Apple Watch for my birthday in May 2016. It has worked beautifully since then - until this evening.


I went to check the time a few minutes ago, but the Watch seems to be completely dead.


I've been charging it overnight each day - it is generally at about 65% when I go to bed. There's been no sign of battery problems.


None of the controls on the Watch, nor the display, has any effect. I have put the Watch on the charger, but nothing happens, other than the charger getting quite warm.


Before I return the Watch, is there anything I'm not doing that I can try?

Posted on Aug 2, 2016 1:37 PM

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User profile for user: Jonathan UK
Jonathan UK
User level: Level 10
163,961 points

Posted on Aug 2, 2016 1:55 PM

Hi


Try force restarting your watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.


If that does not help, next try charging your watch for around 2.5 hours, making sure that you follow the charging instructions here:


Check your battery and charge your Apple Watch - Apple Support


After that time, if it has not already restarted automatically, remove it from the charger and:


- Try restarting it (by pressing and holding the side button until you see the Apple logo).

- If necessary, next try force restarting it again.


More information:

If your Apple Watch doesn't respond or won't turn on - Apple Support

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User profile for user: Jonathan UK
Jonathan UK
User level: Level 10
163,961 points

Aug 2, 2016 1:55 PM in response to Converted2iMac

Hi


Try force restarting your watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.


If that does not help, next try charging your watch for around 2.5 hours, making sure that you follow the charging instructions here:


Check your battery and charge your Apple Watch - Apple Support


After that time, if it has not already restarted automatically, remove it from the charger and:


- Try restarting it (by pressing and holding the side button until you see the Apple logo).

- If necessary, next try force restarting it again.


More information:

If your Apple Watch doesn't respond or won't turn on - Apple Support

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User profile for user: Converted2iMac
Converted2iMac Author
User level: Level 1
21 points

Aug 2, 2016 2:08 PM in response to Jonathan UK

Hi Jonathan,


Force restart worked - thanks! I had tried, but clearly not held the controls in for long enough.


The restart took an age, and the Watch became very hot, however, now it seems to be working normally once again.


Any ideas as to what might cause the Watch to crash?

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User profile for user: Jonathan UK
Jonathan UK
User level: Level 10
163,961 points

Aug 2, 2016 2:36 PM in response to Converted2iMac

You're welcome!


I'm afraid I can't say why your watch became unresponsive, although some other users have reported the same issue recently. You may wish to let Apple know that you also experienced this issue by submitting feedback here:


https://www.apple.com/feedback/watch.html


If your watch is still warmer than usual, I suggest that you turn it off, remove it from your wrist and allow it to cool down for an hour or so (without placing it on the charger) before restarting it and resuming wear. Note that it is normal for the restart process to take a little while.


More information:

Restart your Apple Watch - Apple Support

Keep Apple Watch within acceptable operating temperatures - Apple Support

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When an Apple Watch appears dead

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