bob4227
Level 1 (4 points)
iPad

Q: ipad connection to wifi stalls

I am able to connect to wifi, but then the connection stalls. Happens on 2 ipads, 1 ipad mini, iphone 6 and iphone 6+.

PC laptop, Surface and imac all connect ok.

Does anyone have any insight into this?

iMac, Mac OS X (10.0.x), lost keychain password

Posted on Aug 2, 2016 5:17 PM

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bob4227

Q: ipad connection to wifi stalls

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  • Helpful answers

  • by JovonaP.,Helpful

    JovonaP. JovonaP. Aug 3, 2016 10:45 AM in response to bob4227
    Community Specialists
    Aug 3, 2016 10:45 AM in response to bob4227

    Hello bob4227,

    Welcome to Apple Support Communities. It's my understanding you've been experiencing Wi-Fi connections issues on your iOS devices. I know how important to have consistent connection on all devices. I am happy to help.

    Even though you're able to connect to the network, the steps from the article below can resolve this issue:

    If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network

    If the issue persists make sure your modem and router firmware are up to date. If you're not sure how to update the firmware, contact the manufacturer.

    Have an amazing day!

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Aug 3, 2016 10:54 AM in response to bob4227
    Level 4 (2,972 points)
    Apple TV
    Aug 3, 2016 10:54 AM in response to bob4227

    Hi. Does it work at all before stalling? Try to reset your network settings, Settings>General>Reset. Then reconnect to the network. Also, restart the router.

  • by bob4227,

    bob4227 bob4227 Aug 3, 2016 10:54 AM in response to Diana.McCall
    Level 1 (4 points)
    iPad
    Aug 3, 2016 10:54 AM in response to Diana.McCall

    It would work, just now download. I had reset wifi and then reset the whole device with no result.  However at the suggestion of Apple support, I reset the router, restarted each device and that seems to be working.  Probably signal from router is becoming weak for some reason.  I will check with Time Warner and possibly think about replacing the router which is only 2 years old.

    Thanks for your reply.

  • by bob4227,

    bob4227 bob4227 Aug 3, 2016 10:56 AM in response to JovonaP.
    Level 1 (4 points)
    iPad
    Aug 3, 2016 10:56 AM in response to JovonaP.

    See my reply below.

    Thanks for your help.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 3, 2016 1:40 PM in response to bob4227
    Level 4 (2,972 points)
    Apple TV
    Aug 3, 2016 1:40 PM in response to bob4227

    You may be experiencing interference. Download the Apple AirPort Utility from the app store. Be sure to enable WiFi scan in Settings. Run it and tap the Scan in the top corner. It will show the nearby networks in decreasing order of strength. Try to pick a channel that's not being used. Channels 1, 6, and 11, or any of the 5GHz channels are best. Go into your router settings and change your WiFi to the channel you have selected.