Q: Can't find old itunes purchases from old iphone...
Hi,
My previous phone was an iPhone 5s and I had downloaded music from iTunes on that old phone. I damaged the phone months ago and now have replaced it with an iPhone 6s.
For some unknown reason, I can't seem to find all the music that I had purchased, and downloaded, from my old phone in my new phone's iTunes Store purchased section.
Can someone please help me...?
Alex
iPhone 6s, iOS 9.3.3, Old damaged phone was iPhone 5s
Posted on Aug 3, 2016 12:25 AM
You only have the one iTunes account (e.g. it wasn't bought on a different account), and you've checked to see if you've hidden it from the cloud : Hide and unhide iTunes Store, App Store, or iBooks Store purchases - Apple Support ?
If the music is no longer in the store, or if you've moved countries since buying the music, it won't show in Purchased for redownloading - you will have to sync it from your computer's iTunes (if it's not currently in your iTunes library add it back from your backup of your downloads/library via File > Add To Library).
Posted on Aug 3, 2016 12:29 AM