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dianafromtz

Q: My icloud account has been locked for 3 months

My icloud account has been locked for 3 months now, i don't remember security questions, therefore the instructions are being send to this mail of icloud account **** which is locked where i can't access the mails being send. Kindly assist!!

 

<Personal Information Edited by Host>

iPhone 6, iOS 9.3.2, MODEL MG4F2KH/A

Posted on Aug 3, 2016 5:26 AM

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Q: My icloud account has been locked for 3 months

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 3, 2016 5:24 AM in response to dianafromtz
    Level 10 (103,361 points)
    Apple TV
    Aug 3, 2016 5:24 AM in response to dianafromtz

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.