HT202639: Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Learn about Connect to Wi-Fi on your iPhone, iPad, or iPod touch
csaydlowski

Q: "Unable to connect to network"

My iPod just today suddenly will not connect to my wifi network.

VIN,iPod touch (3rd generation)

Posted on Aug 3, 2016 10:23 AM

Close

Q: "Unable to connect to network"

  • All replies
  • Helpful answers

  • by lllaass,

    lllaass lllaass Aug 3, 2016 10:26 AM in response to csaydlowski
    Level 10 (187,831 points)
    Desktops
    Aug 3, 2016 10:26 AM in response to csaydlowski

    Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

    Does the iOS device see the network?

    Any error messages?

    Do other devices now connect?

    Did the iOS device connect before?

    Try the following to rule out a software problem:                

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on your router

    .- Reset network settings: Settings>General>Reset>Reset Network Settings

    - If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

    https://support.apple.com/en-us/HT204051

    - iOS: Recommended settings for Wi-Fi routers and access points

    https://support.apple.com/en-us/HT202068

    - Restore from backup. See:

    iOS: How to back up

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.

    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/