bgv001
Level 1 (4 points)
iPhone

Q: My iPhone 6 is not responding to taps on the screen

My iPhone 6 is not responding to taps on the screen.  I have to use the finger to unlock the phone to get in.  What do I need to do?

Posted on Aug 3, 2016 1:57 PM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (120,816 points)
Apple Music
A:

Try the troubleshooting steps in this support article  >  If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Posted on Aug 3, 2016 1:59 PM

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bgv001

Q: My iPhone 6 is not responding to taps on the screen

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